Contact The Dallas Morning News Customer Service

Why should I report an Issue with The Dallas Morning News?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Dallas Morning News to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's buggy, it crashes, and it doesn't function right when it does work (e.g. can't move to a different section without flipping thru every page).

2. I searched a name and it came up in the news feed and in the e-paper!I've never had the 'paper' (down)load successfully using the app (Samsung S9, in-home wifi connection).

3. I think this had potential, it just doesn't work for me yet.After an article is selected, the app does not scroll correctly on Samsung S21 phone.

4. The search only gives me the e-paper version, but I just want to scroll and read.

5. When trying to scroll to continue reading it will usually jump to the end of article or some other random spot and has been doing this for months.

6. My experiences often go like this: I see a members exclusive story (ex: Sherman + Globitech) while browsing the web at work, but I'm not logged in so I can't read it.

7. Using the "restore subscription" button does not work.

8. Garbage.Most news articles won't completely fit on any smartphone and require scrolling to continue reading - understandable.

9. This app was last updated in October, these issues should have been fixed by now.Supposedly this app is "updated" -- but, as ever, if you want to use it on a Samsung tablet, don't waste your time.

10. You can choose your reading preference, either the e-paper or the news feed, which I prefer.

11. That version added something missing in the old version, the ability to navigate by sections, such as news, sports.

1. Fix The Dallas Morning News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Dallas Morning News: Restarting the app will resolve most errors.
2. Update the The Dallas Morning News App. Here is how:
   1. On Android goto PlayStore » Search for "The Dallas Morning News" » Open The Dallas Morning News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Dallas Morning News » click "UPDATE".
3. Clear The Dallas Morning News app cache: Clearing cached data will force your app to retrieve the latest data directly from The Dallas Morning News servers.
   1. On Android, goto Settings » Apps » Select "The Dallas Morning News" » click Storage » click "Clear Cache".
4. Check The Dallas Morning News app permissions. If any of these permissions required to use your device's features are disenabled, The Dallas Morning News might not work.
5. Uninstall and reinstall The Dallas Morning News. If nothing else has worked, completely uninstall The Dallas Morning News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Dallas Morning News not working

2. Fix The Dallas Morning News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Dallas Morning News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Dallas Morning News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Dallas Morning News may not be able to connect to the Internet when running in the background.