Published by OpenAI on Jan 10, 2025

contact ChatGPT Chat with our AI-based ChatGPT Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with ChatGPT?



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Why chat with our AI ChatGPT Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of ChatGPT.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The current method of just copying each response or entry isn't enough.This app is fairly bare bones and is missing a few features like editing messages you've sent in order to get a new generation, and the app completely lacks any material you theming, instead using this sky blue color instead of following the system theme, even though it uses material you guidelines for design.

2. Will update rating after more use end updates.The ChatGPT Android app is an absolute delight! Its user-friendly design, informative answers, and engaging conversations make it a standout choice.

3. 4) Include a text to speech option.Finally! I'm giving it four stars for the clean simple interface rather than clutter or wasted screen real estate.

4. It would be extremely beneficial if the developers added a function to "SELECT ALL" and "PRINT" for a full day's worth of communication rather than having to try to copy and paste multiple sections.

5. The app's natural language processing capabilities are outstanding, making conversations feel smooth and engaging.

6. This is just a slight annoyance, but it's still annoying.I'm delighted to share my experience with this incredible AI chat app! From the moment I started using it, I was amazed by its intelligence and responsiveness.

7. 3) Include same options on the web version, including access to custom instructions, plugins and new beta features.

8. Also is there a chance that, in the future upgrades, it maybe be able to play videos or audio?ChatGPT App is an absolute game-changer in text-based communication.

9. I hope it remains simple and functional as new features are added.

10. I've used it for poetry, music related things, STEM subjects (although it's not always going to be correct, it trys hard to work with what its given).

11. 2) After asking a question, the keyboard remains on screen taking up a third of the screen space and I have to manually minimize it.

Steps to Troubleshoot & Fix ChatGPT Issues

1. Fix ChatGPT Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ChatGPT: Restarting the app will resolve most errors.
  2. Update the ChatGPT App. Here is how:
    1. On Android goto PlayStore » Search for "ChatGPT" » Open ChatGPT » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ChatGPT » click "UPDATE".
  3. Clear ChatGPT app cache: Clearing cached data will force your app to retrieve the latest data directly from ChatGPT servers.
    1. On Android, goto Settings » Apps » Select "ChatGPT" » click Storage » click "Clear Cache".
  4. Check ChatGPT app permissions. If any of these permissions required to use your device's features are disenabled, ChatGPT might not work.
  5. Uninstall and reinstall ChatGPT. If nothing else has worked, completely uninstall ChatGPT then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ChatGPT not working


2. Fix ChatGPT Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ChatGPT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ChatGPT not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ChatGPT may not be able to connect to the Internet when running in the background.

Reported Issues

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