Contact Customer Service

Why should I report an Issue with Mobile Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Substring LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Mobile Wallet stores information about your credit or debit cards in your wallet.

2. With Mobile Wallet, you can securely save your cards in your Google Drive, where only you can access it.

3. Mobile Wallet provides full card data privacy and ownership.

4. You can only store and manage your cards with Mobile Wallet.

5. Making card payments is not yet supported on Mobile Wallet.

6. You can access your Mobile Wallet from any device.

7. We do not store your cards in our cloud infrastructure.

8. You're not going to miss out on that pizza or online bid because MobileWallet is just a tap away.

9. Disclaimer: All trademark images used in this app belong to their respective owners.

10. Now there's no need to carry bulky wallets around if you don't have to.

11. MobileWallet has no affiliation with a credit or debit card company.

1. Developer needs to upgrade this app or write a clear description on what this app actually does.Terrible, you'd think that Google Wallet here, & Google Pay already filled & had been on my Phone for a couple of years that there'd be directions to put the G Pay app into the Google Wallet app.

2. Thank you!!!Love the app automatically helps you save from your direct deposit also had overdraft protection and does everything pay pal can couldn't be more happy also gives Access to your direct deposit up to 2 days earlyIt does exactly what it says - Store all my cards so I don't have to carry them.

3. It has instructions the have the Wallet Synced to Google Drive more Importantly I thing G Pay & G Drive go together then G Pay & G Wallet Really Really go together!The app does everything I need it to do except it has no security on the app.

4. Because it contains sensitive informationsI wanna link the credit card I made on my paypal but I can't, please update this app and allow this to link or use for transaction and make it as a real credit card so we can use it.

5. Well it doesn't work!I downloaded this application and sign in, for over an hour now, I haven't received a verification to my email, to secure it what is really going on with this application.Good and simple app.

6. Consider a pin number or better yet biometric fingerprint.Doesn't work with my AMEX card.

7. I thought when you tap your phone on the POS terminal when the app displays your card then the transaction is charged to your card.

8. Love this app, very handy.your app us great, is fast to look, but what is missing is password, passport, id and some other information.

9. All you can do is store information about your cards.

10. As implied in previous reviews, this app is very limited in functionality.

11. But it must have more security like password or pin.

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart : Restarting the app will resolve most errors.
2. Update the App. Here is how:
   1. On Android goto PlayStore » Search for "" » Open Mobile Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
3. Clear Mobile Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
   1. On Android, goto Settings » Apps » Select "Mobile Wallet" » click Storage » click "Clear Cache".
4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.