Published by Recorded Books Inc.

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with RBdigital?



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Why chat with our AI RBdigital Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of RBdigital.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Unfortunately, it doesn't save reading progress at all so you have to keep track in another way-if you accidentally shut down the window before seeing how far in you are-enjoy the lack of controls for skipping forward and back easily.

2. Also, allowing to search without choosing format first would make it easier to see the wide variety of your content.So far works perfectly for audio books.

3. My other audio book app doesn't do it.Summary: App: 4 stars.

4. If they made it better this would be perfect.I love the interface of this app and the selection of books, but i get so frustrated with the wifi download settings.

5. Also, since the files are so large, it would be lovely to have the option of storing downloaded magazines on a memory card or external drive.I like the content but there are a few things I would change for ease of use.

6. Also, it doesn't actually track time on the browser so you have to guess how far you were even if you know which chapter you ended on.

7. This makes getting new books very tedious.I love this app! I listen to audiobooks in the car on my way to and from work.

8. However, on my new Galaxy 10Se, it does start back at the beginning of the chapter every time it restarts when I start my car.

9. The app is alright, I don't like not being able to see the total length of an audio book when I start it (it's broken into chapters, which is odd).

10. What I wish is that it would stop having so many issues!!! I have been trying to checkout books for a while not and it keeps saying all of the titles are unavailable.

11. Update: I'm dropping a star because of the frequent need to reload the book I am reading under some conditions I don't understand.

Steps to Troubleshoot & Fix RBdigital Issues

1. Fix RBdigital Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart RBdigital: Restarting the app will resolve most errors.
  2. Update the RBdigital App. Here is how:
    1. On Android goto PlayStore » Search for "RBdigital" » Open RBdigital » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RBdigital » click "UPDATE".
  3. Clear RBdigital app cache: Clearing cached data will force your app to retrieve the latest data directly from RBdigital servers.
    1. On Android, goto Settings » Apps » Select "RBdigital" » click Storage » click "Clear Cache".
  4. Check RBdigital app permissions. If any of these permissions required to use your device's features are disenabled, RBdigital might not work.
  5. Uninstall and reinstall RBdigital. If nothing else has worked, completely uninstall RBdigital then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing RBdigital not working


2. Fix RBdigital Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make RBdigital be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to RBdigital not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, RBdigital may not be able to connect to the Internet when running in the background.

Reported Issues

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