Contact Now 新聞 Customer Service

Why should I report an Issue with Now 新聞 - 24小時直播?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PCCW Media Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 如對Now 新聞 App 有任何意見，歡迎電郵至：pccwmediaiapps@pccw.

2. Q：為何香港以外地區看不到新聞影片及直播?

1. (Netflix works fine without disconnection or pixelation so it is not a wifi cell network issue.Reasonably useful Hong Kong news channel, but way too many ads, all kinds of ads, just distracting and time consuming, defeating the purpose of the app - to be productive.

2. I'm using HK01 now, fewer ads.The news is no longer play on desktop browser anymore, it is useless if it can't be boardcast on desktop and using my mobile all together in the same time.

3. Has live news video streaming and news articles and video clips for everyone to enjoy.

4. Can't play liveThe live video stream truly is terrible.

5. Same internet connection allows my ipad to play the live news.

6. The advertisememts that pop up after swiping back to the page I was reading do not help either.App crashes and screen stuck at the end of the video.

7. Live news no longer plays on my Android phone suddenly for no reason.

8. The stream cannot be played continuously it will intermittently stop and the user will have to restart the live stream.

9. Updated April 2021: 1 star for increased ads, pop up every topic now! Or if you can provide a paid version without ads, I don't mind paying for it.

10. Ads are constantly popping up.I have listen Now News for more than 10 years.

11. Video cast to smart tv or chromecast is unavailable.

1. Fix Now 新聞 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Now 新聞: Restarting the app will resolve most errors.
2. Update the Now 新聞 App. Here is how:
   1. On Android goto PlayStore » Search for "Now 新聞" » Open Now 新聞 - 24小時直播 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Now 新聞 » click "UPDATE".
3. Clear Now 新聞 - 24小時直播 app cache: Clearing cached data will force your app to retrieve the latest data directly from Now 新聞 servers.
   1. On Android, goto Settings » Apps » Select "Now 新聞 - 24小時直播" » click Storage » click "Clear Cache".
4. Check Now 新聞 app permissions. If any of these permissions required to use your device's features are disenabled, Now 新聞 might not work.
5. Uninstall and reinstall Now 新聞. If nothing else has worked, completely uninstall Now 新聞 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Now 新聞 not working

2. Fix Now 新聞 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Now 新聞 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Now 新聞 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Now 新聞 may not be able to connect to the Internet when running in the background.