Contact Passport Customer Service

Why should I report an Issue with Passport by Nexudus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nexudus Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Passport by Nexudus is a companion app to the white-labelled platform to manage coworking and shared workspaces.

2. Passport can be used by members of any of these spaces to join and connect with their communities via the messaging boards, search through the members directory to locate and connect with specific skills, request and manage their room bookings as well as edit their personal details, download their payment history and invoices.

1. On an up to date stock note 8.I was frustrated using the app because of very slow response times and various UI bugs, such as room booking calendar never finishing loading once any changes were performed.

2. I don't know how to delete my old account.Keeps crashing, "app has bug wait until developer updates"Very difficult to set time for booking.

3. Kudos to the team!Took a few attempts to make a room booking and had to restart my phone to get it to finalise.

4. Should allow setting a time and finding available resources (did I miss how to do that?)Very smooth and pleasant experience.

5. Then, in order to get into my new account, I have to click the drop down menu & click on the old account, then the new account pops up and it gives me access.

6. Why is the confirm button grayed out????? Looks like the screen is wanting more info.....lucky guess kept me going.Very buggy.

7. Not sure if it is the app or my MotorolaA little weird at first with activating a new account, but once done works well.

8. No attention to UX was put into the app development.Refresh is slow when dragging the time line.

9. Jumps from room to room, I almost booked the wrong space 4 times before getting it to set correctly.

10. Should move the time slot into visible part of timeline.

11. The whole screen is white, the font is white, a few pictures come through in color but unusable completely.

1. Fix Passport Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Passport: Restarting the app will resolve most errors.
2. Update the Passport App. Here is how:
   1. On Android goto PlayStore » Search for "Passport" » Open Passport by Nexudus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Passport » click "UPDATE".
3. Clear Passport by Nexudus app cache: Clearing cached data will force your app to retrieve the latest data directly from Passport servers.
   1. On Android, goto Settings » Apps » Select "Passport by Nexudus" » click Storage » click "Clear Cache".
4. Check Passport app permissions. If any of these permissions required to use your device's features are disenabled, Passport might not work.
5. Uninstall and reinstall Passport. If nothing else has worked, completely uninstall Passport then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Passport not working

2. Fix Passport Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Passport be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Passport not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Passport may not be able to connect to the Internet when running in the background.