Contact CBS 17 News Customer Service

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1. News around the south, national news updated 2 to 4 times a week, not hourly or even dailyReally like the CBS 17 News app, it helps me with what is going on I enjoy all of the staff, news and weather and sports, thanks for what you do.So far, since 3/27/2019, I have been more pleased with CBS17 News than any other.

2. Also, will click on a story and will get the weather and it never gets to the story.This is a good local news app, but rarely has updated national or world news.

3. But this app does send a lot of information, almost too much.Like keeping updated on local news but it doesn't keep up the the live broadcasts.

4. The news articles are generally quite brief compared to other local news stations, and not often updated.

5. They have eliminated that app and incorporated weather into its news app.

6. There is a long time bug where the app often hangs and never opens when on anyone's WiFi; never happens on cell connection.WNCN has ruined the weather app it used to have as a separate app.

7. I felt so much more comfortable, based on the information they reported!App is slow to load, hesitates/hangs when scrolling through articles.

8. Please add option to disable video auto play.I appreciate the information, & I like the fact that I can vote anonymously.

9. I'll delete the CBS17 app and find a better one somewhere.I just found this during hurricane Florence, and it has been amazing with covering everything.

10. Sometimes when I click on a story, there is a slight delay on it loading or a delay between each segment.

11. Quality of graphics are good and design of template makes it easy to read.

1. Fix CBS 17 News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CBS 17 News: Restarting the app will resolve most errors.
2. Update the CBS 17 News App. Here is how:
   1. On Android goto PlayStore » Search for "CBS 17 News" » Open CBS 17 News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CBS 17 News » click "UPDATE".
3. Clear CBS 17 News app cache: Clearing cached data will force your app to retrieve the latest data directly from CBS 17 News servers.
   1. On Android, goto Settings » Apps » Select "CBS 17 News" » click Storage » click "Clear Cache".
4. Check CBS 17 News app permissions. If any of these permissions required to use your device's features are disenabled, CBS 17 News might not work.
5. Uninstall and reinstall CBS 17 News. If nothing else has worked, completely uninstall CBS 17 News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CBS 17 News not working

2. Fix CBS 17 News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CBS 17 News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CBS 17 News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CBS 17 News may not be able to connect to the Internet when running in the background.