Contact KETK Customer Service

Why should I report an Issue with KETK?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nexstar Broadcasting, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We are East Texas, the Local News that Matters to you. • Watch video of your trusted reporters on the scene, and read revealing articles on what's going on in your community. • Plan your day and week with detailed weather reports, live alerts of severe conditions, and an interactive radar map. • Optional alerts on breaking news keep you in the know. • On the go?

2. Get the latest breaking news & weather wherever you go. Local. Experienced. Trusted. KETK News.

3. The KETK News mobile app brings you all the top stories from our daily broadcasts, as well as stories developing in real time.

4. News has never been more local than in the palm of your hand.

5. Save stories for later to access at your convenience.

1. Really handy when out of town.Every time I try to go and watch the live video of storms the app only does advertising and never shows the live video please fixI watch there news and weather ever morning and evening.

2. You'll spend more time with this and waiting than it's worth.. DELETED!Sometimes takes a while to load, but news and weather are superior.Best news and weather coverage in East Texas.

3. It affects both of our Android S Galaxy devices.Still very very slow (3 to 5 mins.) for the app to actally list news items and getting slower by the day.

4. You click on it to see the news alert and it's very slow to load.

5. Their weather advisory alerted me to a tornado that was about to hit our town of Mt.

6. I made it out of my house to a safe place, thanks to the warning.Useless. Got no tornado warning.

7. Woke Interns too slow?App gives you alerts.

8. And could not find a warning on the app once my phone woke me.

9. You'll be waiting awhile.. Videos play poorly.

10. It runs for a few seconds then stops with this message "A playback error has occurred.

11. So much easier to have this rather than having to watch TV for all information.

1. Fix KETK Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KETK: Restarting the app will resolve most errors.
2. Update the KETK App. Here is how:
   1. On Android goto PlayStore » Search for "KETK" » Open KETK » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KETK » click "UPDATE".
3. Clear KETK app cache: Clearing cached data will force your app to retrieve the latest data directly from KETK servers.
   1. On Android, goto Settings » Apps » Select "KETK" » click Storage » click "Clear Cache".
4. Check KETK app permissions. If any of these permissions required to use your device's features are disenabled, KETK might not work.
5. Uninstall and reinstall KETK. If nothing else has worked, completely uninstall KETK then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KETK not working

2. Fix KETK Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KETK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KETK not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KETK may not be able to connect to the Internet when running in the background.