Contact KY3 News Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of KY3 News.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. It's excessive and would like to be able to back off on the amount of them I receive and type...really just want notified of really important news and weather but not every little detail every 3 minutes!I downloaded this app because I thought it was their Weather app.

2. When I'm scrolling through the news every single time I tap on a story it takes me back to the top of the list of headlines.

3. Hate that when trying to scroll while reading an article, if you don't scroll perfectly up, it swipes to the previous or next article.It's so confusing! You'll be in the middle of some news and then it just stops playing.

4. Funny thing is I had it on my phone over the years and each time I had problems with it I would uninstall and then reinstall NO PROBLEM, but now, this morning I do the install and reinstall it says does not support this device.

5. There are other local news apps that overcome these issues.Notification settings do nothing.

6. Would be easier if we could just open the app hit the news we want to watch and it be there! I don't even know how to explain the confusion and irritation I feel when trying to use this app.

7. Not wanting to use the other local station but if it stays this way I may have to try it.Articles are often filled with poorly vetted information, grammatical errors, and more.

8. I now get every notification twice.This app is great but they don't give enough options to choose the types of notifications you want to receive and I am getting notification sometimes every 3 min.

9. Your last update stinks.The side scroll to a different story feature is too sensitive.

10. But when I went to go a redownload their weather app it said it does not support my device.

11. Sharing articles does not seem to work well on mobile either - only gives option of Bluetooth and not text/email.

1. Fix KY3 News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KY3 News: Restarting the app will resolve most errors.
2. Update the KY3 News App. Here is how:
   1. On Android goto PlayStore » Search for "KY3 News" » Open KY3 News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KY3 News » click "UPDATE".
3. Clear KY3 News app cache: Clearing cached data will force your app to retrieve the latest data directly from KY3 News servers.
   1. On Android, goto Settings » Apps » Select "KY3 News" » click Storage » click "Clear Cache".
4. Check KY3 News app permissions. If any of these permissions required to use your device's features are disenabled, KY3 News might not work.
5. Uninstall and reinstall KY3 News. If nothing else has worked, completely uninstall KY3 News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KY3 News not working

2. Fix KY3 News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KY3 News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KY3 News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KY3 News may not be able to connect to the Internet when running in the background.