Contact News24 Customer Service

Why should I report an Issue with News24: Trusted News. First?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of News24 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And even when I have signed in, there's an additional profile information that is required! I'm still not able to read subscriber articles.If you want people to pay for news in SA you really need provide a great experience, THE main issue with News24 is the Ads everywhere, it's so distracting, even free news apps don't have the mass of ads News24 does, on a paid app, NO THANKS!App is ok, but it's very frustrating when I click on an news item in my email notification and it takes me to my web browser instead of the app.

2. Going to assume the "Report a bug" option doesn't work, judging by the rest of the comments.navigation and user interaction needs a BIG improvement!!! leaves ones desired.... 😠Forever telling me I am logged in too many places, when I have only two logins: phone and PC.

3. The app is also great appart from the fact that I have to re-sign in every few days as for some unknown reason I am signed out.Some articles on news24 is for subscribers only.

4. Give facts on news and not personal views about theories.Struggles to open and then it says no internet.

5. To get more stars, please fix it, it is annoying.The news content is great.

6. The same related news however are free on other news apps.

7. The opinion pieces should be on a blog and not on news app.

8. It even sometimes pop up as overlays within the articles which renders reading impossible while outsurance advert is floating at the back of the words.

9. Also continuously forces me to re-sign in, sometimes even claiming that I have already signed in too many times.

10. It keeps asking me to sign in even though I have a paid subscription.

11. Worked fine a few times....then the same issueThe user experience is massively poor.

1. Fix News24 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart News24: Restarting the app will resolve most errors.
2. Update the News24 App. Here is how:
   1. On Android goto PlayStore » Search for "News24" » Open News24: Trusted News. First » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for News24 » click "UPDATE".
3. Clear News24: Trusted News. First app cache: Clearing cached data will force your app to retrieve the latest data directly from News24 servers.
   1. On Android, goto Settings » Apps » Select "News24: Trusted News. First" » click Storage » click "Clear Cache".
4. Check News24 app permissions. If any of these permissions required to use your device's features are disenabled, News24 might not work.
5. Uninstall and reinstall News24. If nothing else has worked, completely uninstall News24 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing News24 not working

2. Fix News24 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make News24 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to News24 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, News24 may not be able to connect to the Internet when running in the background.