Contact 网易新闻 Customer Service

Why chat with our AI 网易新闻 Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of 网易新闻.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Please fix this!广告太多，can not comment unless get a Chinese phone call which require yourID or passport, so be careful what you said in.thisSo many ADs, click the close button but taking me to Taobao.night version doesn't work。。the updates made the app worseThis app is bad, I can't verify my number, I want to comment videos but want to verify first.

2. Good if you wish to learn how to distinguish real or fake.The comment doesnt show up anymore in the app, but they are clearly there in the web version.

3. Night mode is only showing black background on the front page, when you enter the post, it turns to bright background.

4. You cant change to night mode.or select different backgroub .Interesting to read, but quite a lot of fake stories.

5. My number is Malaysia code number, but doesn't work!!This app automatically reads my clipboard every time on startup.

6. The news inside not updated and some too shortThe latesr version is so bad.

7. The software become the worst software ever.

8. Pls fix asapAfter the auto update.

9. Users watch your privacy.

10. Very annoying.

1. Fix 网易新闻 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 网易新闻: Restarting the app will resolve most errors.
2. Update the 网易新闻 App. Here is how:
   1. On Android goto PlayStore » Search for "网易新闻" » Open 网易新闻 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 网易新闻 » click "UPDATE".
3. Clear 网易新闻 app cache: Clearing cached data will force your app to retrieve the latest data directly from 网易新闻 servers.
   1. On Android, goto Settings » Apps » Select "网易新闻" » click Storage » click "Clear Cache".
4. Check 网易新闻 app permissions. If any of these permissions required to use your device's features are disenabled, 网易新闻 might not work.
5. Uninstall and reinstall 网易新闻. If nothing else has worked, completely uninstall 网易新闻 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 网易新闻 not working

2. Fix 网易新闻 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 网易新闻 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 网易新闻 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 网易新闻 may not be able to connect to the Internet when running in the background.