Contact Nest Customer Service

Why should I report an Issue with Nest?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nest Labs Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Video often loads a blank or frozen blurred screen, and you can't easily navigate through time...scroll idea makes sense but when the video doesn't load or play what's the point? When someone rings the doorbell it takes 20 sec to load the video, too.

2. You send me a usage email that is a waste of time without data to back it up.Good Smart Thermostat, but Needs updating! It'd be nice if the app showed the temp.

3. This is not optimal if you want to turn off your air-conditioning or heat at selected times of the day/ night.Nest app has been falling apart lately.

4. Started doing this right around when Google took over.Good from up close including doorbell notifications but not very good picking up activity from the sidewalk or street which in my case is less than fifty feet away.

5. It does a great job picking up every flying insect near the camera though!🙄Update...again. App is finicky, I used to get a notification and be able to pull down notification and get a screenshot of the action happening but now that's gone.

6. The Nest will turn on the air-conditioning to have the temperature at the selected temperature of the scheduled time.

7. I have no idea of settings are supposed to be maintained in Google Home or the Nest app, And they don't seem to communicate as when changes in one happen they will be overridden by the other.

8. They are some predetermined values for "morning", "night", etc, that do not align with my actual life.Works great for us as retired folks since we don't have a set schedule.

9. I get guests in my house sometimes, It would be nice if their was a button on the home page that gets the thermostat out of eco function & into a standard temp with a press of a button.

10. And the schedule slides are hard to control using my Pixel 7 pro.Good, but the schedule interface is awkward to use.

11. I should be able to have complete control over programming my controls, but switching temperature sensors is limited to 3 or 4 times per day, and you don't even get to choose what those times are.

1. Fix Nest Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Nest: Restarting the app will resolve most errors.
2. Update the Nest App. Here is how:
   1. On Android goto PlayStore » Search for "Nest" » Open Nest » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nest » click "UPDATE".
3. Clear Nest app cache: Clearing cached data will force your app to retrieve the latest data directly from Nest servers.
   1. On Android, goto Settings » Apps » Select "Nest" » click Storage » click "Clear Cache".
4. Check Nest app permissions. If any of these permissions required to use your device's features are disenabled, Nest might not work.
5. Uninstall and reinstall Nest. If nothing else has worked, completely uninstall Nest then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Nest not working

2. Fix Nest Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Nest be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Nest not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Nest may not be able to connect to the Internet when running in the background.