Published by Afro Mobile Media on Feb 7, 2024

contact Afro Mobile Chat with our AI-based Afro Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Afro?



characters left:

Why chat with our AI Afro Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Afro.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Afro Mobile image 1   contact Afro Mobile image 2


What users are saying

1. it cannot stream the live tv channel may be the file for the stream is very heavy it keeps breaking all the time no matter how good the connection is! so disgusting! I advise you to use YouTube until when you find a solution to the app.I paid for subscription twice on 5th October 2022, one payment was about 11,000 monthly and the other was 500 Ugx on the same day to watch basketball games.

2. With Afro Mobile, I don't need my NetFlix account anymore! I can not wait to watch my favorite movies and sports channels courtesy of #AfroMobileUg #TheFutureIsNow!pull it down.

3. Can learn a thing or all from Yotv channels.App even struggles with simple auto-rotateSome Radio stations are not included as advertised.

4. The app is good but when you try changing the resolution, you hear another sound in the background of the previous resolution so you end up have two uncoordinated sounds from the same show.

5. If that could be worked on, then all will be good.I used to wonder when I would WATCH, LISTEN to or READ what I want when I want.

6. Stop advertising it for the meantime.Have to apologise to yotv channels which I berated before using afromobile app.

7. When I downloaded it, most radio stations were there, but after a few days they went missing and even up to now.It's asking for the plans and I don't know what to do.

8. Overall, unless you want to only watch news, with no option for download, then this app is a total let down.

9. I haven't been able to use the app for anything, TV, radio, other programs, nothing loaded.

10. Monthly fee or Quarter.Good app, poor design principles.

11. Stay away from this app! It was very poorly developed.It takes long to load data, actually, it has not loaded.

Steps to Troubleshoot & Fix Afro Issues

1. Fix Afro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Afro: Restarting the app will resolve most errors.
  2. Update the Afro App. Here is how:
    1. On Android goto PlayStore » Search for "Afro" » Open Afro Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Afro » click "UPDATE".
  3. Clear Afro Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Afro servers.
    1. On Android, goto Settings » Apps » Select "Afro Mobile" » click Storage » click "Clear Cache".
  4. Check Afro app permissions. If any of these permissions required to use your device's features are disenabled, Afro might not work.
  5. Uninstall and reinstall Afro. If nothing else has worked, completely uninstall Afro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Afro not working


2. Fix Afro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Afro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Afro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Afro may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!