Published by Afro Mobile Media on Feb 7, 2024

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Why should I report an Issue with Afro Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Afro Mobile Media to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Afro Mobile

1. From the latest breaking news to the videos on demand you didn’t know you needed, live streams, music, sports, lifestyle, and entertainment, we have got it all on your travel, that commute, or just for your convenience.

2. You can Play, Pause, Rewind - and even SHARE any of your favorite shows from up to 15 TV stations, 50 radio channels, and 10 digital news outlets! All this content?

3. It is all curated from a trusted and resourceful network of journalists across the Ugandan and international media spectrum.

4. Afro Mobile, the King of Ugandan content, has got them all.

5. Are you looking for all your favorite programs in the palm of your hands?

6. Yes, you guessed that right.

7. Download Afro Mobile now and enjoy a world of limitless wonder.

Afro Customer Insights

1. it cannot stream the live tv channel may be the file for the stream is very heavy it keeps breaking all the time no matter how good the connection is! so disgusting! I advise you to use YouTube until when you find a solution to the app.I paid for subscription twice on 5th October 2022, one payment was about 11,000 monthly and the other was 500 Ugx on the same day to watch basketball games.

2. With Afro Mobile, I don't need my NetFlix account anymore! I can not wait to watch my favorite movies and sports channels courtesy of #AfroMobileUg #TheFutureIsNow!pull it down.

3. Can learn a thing or all from Yotv channels.App even struggles with simple auto-rotateSome Radio stations are not included as advertised.

4. The app is good but when you try changing the resolution, you hear another sound in the background of the previous resolution so you end up have two uncoordinated sounds from the same show.

5. If that could be worked on, then all will be good.I used to wonder when I would WATCH, LISTEN to or READ what I want when I want.

6. Stop advertising it for the meantime.Have to apologise to yotv channels which I berated before using afromobile app.

7. When I downloaded it, most radio stations were there, but after a few days they went missing and even up to now.It's asking for the plans and I don't know what to do.

8. Overall, unless you want to only watch news, with no option for download, then this app is a total let down.

9. I haven't been able to use the app for anything, TV, radio, other programs, nothing loaded.

10. Monthly fee or Quarter.Good app, poor design principles.

11. Stay away from this app! It was very poorly developed.It takes long to load data, actually, it has not loaded.

Steps to Troubleshoot & Fix Afro Issues

1. Fix Afro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Afro: Restarting the app will resolve most errors.
  2. Update the Afro App. Here is how:
    1. On Android goto PlayStore » Search for "Afro" » Open Afro Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Afro » click "UPDATE".
  3. Clear Afro Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Afro servers.
    1. On Android, goto Settings » Apps » Select "Afro Mobile" » click Storage » click "Clear Cache".
  4. Check Afro app permissions. If any of these permissions required to use your device's features are disenabled, Afro might not work.
  5. Uninstall and reinstall Afro. If nothing else has worked, completely uninstall Afro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Afro not working


2. Fix Afro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Afro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Afro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Afro may not be able to connect to the Internet when running in the background.

Reported Issues