Contact NaturalReader Customer Service

Why should I report an Issue with NaturalReader - Text to Speech?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Naturalsoft Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My reason for downloading the app was to read some documents that will not convert to black background and white print This app won't convert either! Designing an app to use system settings is a pretty easy thing, but some people don't care if things are accessible to everyone or not... Most of us that have visual disabilities, have work arounds that take advantage of built in accesibility settings.This is useful but has many issues that make it a pain to use.

2. It will at times skip text, and I've tried a MYRIAD of ways to fix it (turning off skip settings obvs): 1) edit the epub file, 2) convert the file to PDF, 3) convert to text to remove any epub/pdf metadata that it may mistake as skippable content.

3. App stalls & crashes constantly and even with a paid subscription there is no option that gives unlimited access to the only good voices on the service, and it also doesn't inform you when you've approached/reached your word limit, instead just automatically switching to one of the worse voices with no explanation.

4. Natural reader also doesn't make you pay for the speed of what you listen to, only the voices, which is a literal miracle, because I dont have to listen to long fan fiction at snail paced speeds.

5. I have tried to find other text to speech apps to help with this , but Natural reader is the first one I have never had crashing problems with.

6. But the $18/month price is too high.I've found it super useful for going over essays I've written before submitting them, but there are some issues with recognizing letters or combinations of letters within PDFs that leads to unnatural gaps in the reading.

7. I really hope the developers fix this problem, the app has so, so much potential.I write very easilly, but when it comes to reading what I write for proofreading or trying to read other things, it's always an uphill battle.

8. Edits to the text in the app are not always retained after being saved, and the pronunciation editor doesn't reliably change the pronunciation of words in the document.

9. This can inhibit clarity without having eyes on the text.Despite the fact that it crashes every few seconds, it is the slowest reader you can imagine.

10. Based on every other input I've been able to find across the internet a premium plan is more expensive and offers more than a plus plan.

11. 3) Frequently requires you to log out and in because it doesn't recognize that you have the paid version.Ok interface, little clunky for an ereader but usable.

1. Fix NaturalReader Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NaturalReader: Restarting the app will resolve most errors.
2. Update the NaturalReader App. Here is how:
   1. On Android goto PlayStore » Search for "NaturalReader" » Open NaturalReader - Text to Speech » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NaturalReader » click "UPDATE".
3. Clear NaturalReader - Text to Speech app cache: Clearing cached data will force your app to retrieve the latest data directly from NaturalReader servers.
   1. On Android, goto Settings » Apps » Select "NaturalReader - Text to Speech" » click Storage » click "Clear Cache".
4. Check NaturalReader app permissions. If any of these permissions required to use your device's features are disenabled, NaturalReader might not work.
5. Uninstall and reinstall NaturalReader. If nothing else has worked, completely uninstall NaturalReader then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NaturalReader not working

2. Fix NaturalReader Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NaturalReader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NaturalReader not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NaturalReader may not be able to connect to the Internet when running in the background.