Contact Moon Writer Customer Service

Why should I report an Issue with Moon Writer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TerminaCode to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. (I tested on both English & Chinese contents with similar document weight (750kb+/-), their characters count are (795k+/- for English & 256k+/- for Chinese) and words count are (120k+/- for English & 152k+/- for Chinese), Chinese text input are still slower.I was looking for an editor from which I could copy text to paste online (which I imagine many other people do too).

2. Suddenly losing all the content is just too much.Lovely minimalist text editor, perfect for writing! My only complaint is that it doesn't seem to process line breaks properly, so that tends to be a problem when I'm writing poetry on this app.

3. Also, I noticed there is a slight delay in the text input, like 0.8s-1.2s per word input, instead of 0.1s prompt input when typing into any other app's text field.

4. So I hoped it might have single commands to copy and clear the current text, making it unnecessary to do Android's tedious "tap dance" for each of these simple operations—but no.

5. I don't know what the exact cause of it is but if I pencil in the documents name, fill in the document and then exit - as there's no saving button, just press out.

6. But then! Switching to split screen and switching back erased the entire content of the document!!! The whole document has just gone with one click.

7. Oh well… Thanks anyway!Have renewed respect for this as it's a text editor rather than just a notepad although save location restricted to internal.

8. The text editing bar is easy to use and you have easy access to all your documents! My only issue is that you can't add pictures (at least I don't know how to anyway) so it would be cool if you could add that.

9. Updating to 5 stars.Good looking interface, but too many clicks before I can start writing.

10. Moreover, when I don't have time to title the document and just let it autoname - it won't let me edit the documents title.

11. EDIT: Thanks for the quick response from the developer! That's usually a good sign.Works well and is quite convinient.

1. Fix Moon Writer Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Moon Writer: Restarting the app will resolve most errors.
2. Update the Moon Writer App. Here is how:
   1. On Android goto PlayStore » Search for "Moon Writer" » Open Moon Writer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Moon Writer » click "UPDATE".
3. Clear Moon Writer app cache: Clearing cached data will force your app to retrieve the latest data directly from Moon Writer servers.
   1. On Android, goto Settings » Apps » Select "Moon Writer" » click Storage » click "Clear Cache".
4. Check Moon Writer app permissions. If any of these permissions required to use your device's features are disenabled, Moon Writer might not work.
5. Uninstall and reinstall Moon Writer. If nothing else has worked, completely uninstall Moon Writer then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Moon Writer not working

2. Fix Moon Writer Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Moon Writer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Moon Writer not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Moon Writer may not be able to connect to the Internet when running in the background.