Contact Smart Aligner Customer Service

Why should I report an Issue with Smart Aligner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Multiwave Sensors Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Smart Aligner is a simple and powerful app for use with the Multiwave Sensors Smart Aligner GPS Antenna Alignment Tool.

2. It allows you to align your antenna to the correct azimuth and tilt in real-time, set up site information and create PDF and CSV reports that can be emailed directly from site.

3. A simulation mode is available for users to test the App before using it with the Smart Aligner Tool.

1. Won't accept target azimuths higher than 39 degrees 🙄 figured out using 0.00 and then inputting your target azimuth works ie 0.0060 for a target of 60 degrees.App does not have an option on my Samsung Note 9 for Wifi connection, only bluetooth,cant work on my phone samsung j2 coreRahim Maarof Usang RTB TV Antenna RTB Radio Antenna Kota Kinabalu Pantai Jerudong Specialist CentreExcellentExcellentThis app is great for the tool.

2. I'd like to suggest being able to add photos from the mobile photo gallery so I can add pics to the reports that were taken from a tower camera, or to add a screenshot of the alignment in progress.

1. Fix Smart Aligner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart Aligner: Restarting the app will resolve most errors.
2. Update the Smart Aligner App. Here is how:
   1. On Android goto PlayStore » Search for "Smart Aligner" » Open Smart Aligner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Aligner » click "UPDATE".
3. Clear Smart Aligner app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Aligner servers.
   1. On Android, goto Settings » Apps » Select "Smart Aligner" » click Storage » click "Clear Cache".
4. Check Smart Aligner app permissions. If any of these permissions required to use your device's features are disenabled, Smart Aligner might not work.
5. Uninstall and reinstall Smart Aligner. If nothing else has worked, completely uninstall Smart Aligner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart Aligner not working

2. Fix Smart Aligner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart Aligner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart Aligner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart Aligner may not be able to connect to the Internet when running in the background.