Contact monday.com Customer Service

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1. Disappointing to say the least, because the web app has a ton of functionality, but I want to be able to have the same configuration options from my mobile device.It was great, except lately it started to display chaotic formats, like when you try to scroll sideways the row titles seem to be arranged to the back.

2. I should be able to drag-n-drop pulses from list to list or to a different group for a quick organization of my day while I'm on the move.Monday itself is a great tool for keeping track of tasks and managing projects.

3. The thing is a buggy mess that's barely usable for basic adding of items.2 stars because the desktop version does still work fine, but since about 3 weeks ago the android version is CONSTANTLY crashing.

4. The lowest cost plan doesn't include some basic functionality, such as video calling; video calling app integrations only included in higher-tiered plans.

5. Makes managing a collaborative team a breeze, a million times better than email, excel spreadsheets, or for that matter MS Teams.

6. My company uses this daily and it's a great tool, but when I'm in a meeting and away from my team and I'm checking up on the task on the board it's not updated.

7. Editing updates just doesn't seem to work when putting a checklist in, not sure if that's a consistent bug or otherwise.

8. Please figure out the issue and fix it.EDIT: STILL NO PROGRESS ON BASIC FUNCTIONALITY!! so frustrating! There are several errors in the way functionality translates from desktop.

9. The app CONSTANTLY messes up when creating simple items and gets mixed up, out of sync, sometimes just doesn't create the item but doesn't tell you, etc.

10. I've even contacted a rep and have yet to hear back from anyone.App looks beautiful & has a lot of functionality, although I really need the 'Link to Pulse' column to start working in the app.

11. There are consistent glitches with adding subtasks, a ton of missing features in comparison to the web app, and the built in video tutorial is for the web app and cannot be made bigger to actually see in the app.

1. Fix monday.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart monday.com: Restarting the app will resolve most errors.
2. Update the monday.com App. Here is how:
   1. On Android goto PlayStore » Search for "monday.com" » Open monday.com - Work Management » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for monday.com » click "UPDATE".
3. Clear monday.com - Work Management app cache: Clearing cached data will force your app to retrieve the latest data directly from monday.com servers.
   1. On Android, goto Settings » Apps » Select "monday.com - Work Management" » click Storage » click "Clear Cache".
4. Check monday.com app permissions. If any of these permissions required to use your device's features are disenabled, monday.com might not work.
5. Uninstall and reinstall monday.com. If nothing else has worked, completely uninstall monday.com then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing monday.com not working

2. Fix monday.com Server issues & Internet Connection

1. Check network connection: An unstable Internet will make monday.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to monday.com not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, monday.com may not be able to connect to the Internet when running in the background.