Published by Moment Garden on Jul 3, 2024

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Why should I report an Issue with Moment Garden Baby Photo Book?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Moment Garden to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Moment Garden Baby Photo Book

1. You will love looking back on them after your baby is born! ★ Turn your Moment Garden into a beautiful, printed photo book with a couple clicks! ★ Print prints, cards, framed pictures, magnets, mugs and much more from the Moment Garden website. ★ Full images and videos are saved and backed up. Safe and secure! ★ Simple enough for your entire family to use.

2. Don't risk losing any stories, pictures, videos or funny things your children say: start building your Moment Garden today!

3. Moment Garden helps you save and relive your baby’s special moments and privately share them with your closest family and friends.

4. With a single click, you can even turn your child’s memories into a Moment Book, a beautifully printed photo book - that baby book you never had time to finish!

5. Moment Garden is simple to use, private and centered around your child.

6. Only the people you invite can view or add memories to your child's garden.

7. Even great-grandparents can enjoy Moment Garden!

8. Most importantly, Moment Garden is your space, so have fun and be creative!

9. When you add new memories, your family and friends will receive the latest pictures or stories right in their inbox.

10. Since 2010, we've helped over 100,000 people tell their child's story and connect with their families.

11. Start saving the ultrasound photos and pregnancy stories as you begin your new adventure!

Moment Garden Ba Customer Insights

1. But it's good to share memories to a small dedicated group and record happenings!This app is awesome! I've used it for over 4 years and both grandkids have many videos and pictures on there from their birth to now.

2. I tried uninstalling and reinstalling, but it didn't work.I absolutely love that there is a safe place to share my family's pictures away from social media and I've used this app since 2018! BUT lately there have been SO MANY problems.

3. We've been users for over 5 years and the past 6 plus months is constantly breaking not allowing you to upload photos, not rendering videos.

4. Still not fixed with recent update We really love this app and hope it improves Update 3/6 Continues to have intermittent outages, can't upload or videos won't render.

5. It's very frustrating and kinda pointless if I can't successfully upload pictures and videos... I'll happily go back to a 5 star review if they're able to get these bugs fixed.

6. Never have encountered ANY problems!! A+Have used for years, has been brilliant, but now it doesn't load anymore.

7. I'm very happy that I have this treasured storage space and I use the app to show family and friends videos and pictures.

8. If I want to look at or show a photo/video from when she was younger I have to do a lot of scrolling in the app.I have been using this app for 3 years or more, very little has been done on the UX and stability.

9. Useless at the moment, and wondering how I will get 5 years of memories back at this point.Disappointing experience.

10. Starting to get frustrated with the app.Excellent idea.. kudos to the developers! Wish I would have found this years ago.

11. This has been going on for far too long now.Have used for nearly two years with no issue.

Steps to Troubleshoot & Fix Moment Garden Ba Issues

1. Fix Moment Garden Ba Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Moment Garden Ba: Restarting the app will resolve most errors.
  2. Update the Moment Garden Ba App. Here is how:
    1. On Android goto PlayStore » Search for "Moment Garden Ba" » Open Moment Garden Baby Photo Book » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Moment Garden Ba » click "UPDATE".
  3. Clear Moment Garden Baby Photo Book app cache: Clearing cached data will force your app to retrieve the latest data directly from Moment Garden Ba servers.
    1. On Android, goto Settings » Apps » Select "Moment Garden Baby Photo Book" » click Storage » click "Clear Cache".
  4. Check Moment Garden Ba app permissions. If any of these permissions required to use your device's features are disenabled, Moment Garden Ba might not work.
  5. Uninstall and reinstall Moment Garden Ba. If nothing else has worked, completely uninstall Moment Garden Ba then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Moment Garden Ba not working


2. Fix Moment Garden Ba Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Moment Garden Ba be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Moment Garden Ba not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Moment Garden Ba may not be able to connect to the Internet when running in the background.

Reported Issues