AppContacterPublished by Johnson Controls International on Jun 18, 2024
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- Our AI is availaibe 24/7, to help you solve any pressing challenges.
- You'll get immediate access to a support assistant specifically trained on support materials of YORK Factory Direct.
- Skip support wait times and emailing back and forth. Get help immediately.
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Steps to Troubleshoot & Fix YORK Factory Direct Issues
1. Fix YORK Factory Direct Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart YORK Factory Direct: Restarting the app will resolve most errors.
- Update the YORK Factory Direct App. Here is how:
- On Android goto PlayStore » Search for "YORK Factory Direct" » Open YORK Factory Direct » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for YORK Factory Direct » click "UPDATE".
- Clear YORK Factory Direct app cache: Clearing cached data will force your app to retrieve the latest data directly from YORK Factory Direct servers.
- On Android, goto Settings » Apps » Select "YORK Factory Direct" » click Storage » click "Clear Cache".
- Check YORK Factory Direct app permissions. If any of these permissions required to use your device's features are disenabled, YORK Factory Direct might not work.
- Uninstall and reinstall YORK Factory Direct. If nothing else has worked, completely uninstall YORK Factory Direct then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing YORK Factory Direct not working
2. Fix YORK Factory Direct Server issues & Internet Connection
- Check network connection: An unstable Internet will make YORK Factory Direct be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to YORK Factory Direct not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, YORK Factory Direct may not be able to connect to the Internet when running in the background.
Reported Issues
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