Contact MyFlorida Customer Service

Why should I report an Issue with MyFlorida for the FLHSMV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FLHSMV to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. In other words there is no 2 year option even though they present it.I recently tried to renew my registration through this app and ran into a new glitch - the app couldn't seem to understand the choice of a 2 year (rather than 1 year) renewal! I think I found a work-around though.

2. I found a way around that--> when it asks you if you would like 1 or 2 years, select 1 year... When it asks you to look over everything and make sure everything is correct select the option that you want to change the renewal length.

3. Update: Took about 7 days to receive my new plate and registration via USPS.Also, the bot will give you 2 options to choose from when renewing your vehicle a 1 year option and a 2 year option.

4. You can select the 2 year option, but the bot will respond that it: "does not understand your selection" no matter how many times you select that option.

5. After I selected 1 year, I used the prompts to tell it was wrong, and was able to select the 2 year option.

6. After choosing 1 year, at the end there was an option to make changes, including to the length of renewal period, which resolved the issue.

7. I couldn't renew thru the even worse/not up to date DMV website whose offices are closed, so this app even if glitchy, was still the best option.App installed on Samsung S9+.

8. I selected the 2 year option but it kept saying "I didn't get that".

9. Disappointed that the 3 year option was not available.

10. This is so worth the extra effort.Only used the app because the website (which is cheaper) couldn't find my address even though I've lived in the same place for the last 8 years; funny how the app had no problem.

11. I had the option to renew for one or two years.

1. Fix MyFlorida Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyFlorida: Restarting the app will resolve most errors.
2. Update the MyFlorida App. Here is how:
   1. On Android goto PlayStore » Search for "MyFlorida" » Open MyFlorida for the FLHSMV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyFlorida » click "UPDATE".
3. Clear MyFlorida for the FLHSMV app cache: Clearing cached data will force your app to retrieve the latest data directly from MyFlorida servers.
   1. On Android, goto Settings » Apps » Select "MyFlorida for the FLHSMV" » click Storage » click "Clear Cache".
4. Check MyFlorida app permissions. If any of these permissions required to use your device's features are disenabled, MyFlorida might not work.
5. Uninstall and reinstall MyFlorida. If nothing else has worked, completely uninstall MyFlorida then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyFlorida not working

2. Fix MyFlorida Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyFlorida be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyFlorida not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyFlorida may not be able to connect to the Internet when running in the background.