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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Pulseway?



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Why chat with our AI Pulseway Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Pulseway.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Quick stats and features like reboot, windows updates and chat to help the I.T. dept.Great platform to manage and monitor all your PCs, servers, MACs, Linux and other systems, neat notifications, it has build in remote control that let you save on TeamViewer or Anydesk licenses and getbthe job done in the go without using laptop (in most cases).

2. If you have a home server, you will not regret installing this app.Great piece of software, makes it very easy to manage endpoints and servers as well as keep updates for Windows and third party apps on a scheduled update cycle.

3. The lack in features such as multi-screen, constant boot-outs, error messages and lengthy wait times to establish remote sessions make this great tool loose a lot of points.

4. Highly recommended, check it on trial, you will love it!Tbh, I find it unbelievable that this many system administrators find that logging into a third-party server to log and manage their own systems is somehow a viable and secure solution.

5. Also, it is slower to find the function of interest.The absolute easiest remote software to use AND the easiest way to execute automatic scripts with a few button pressing.

6. Will be much better when the library of third party apps expands or it is easier to add software not currently supported to the schedule.These are great people with a stellar product.

7. I am using it as a solo technician but they are PUSHING for teams of 5-10 minCons - Remote Control features are a huge disappointment.

8. My team is able to provide remote support from their phones and tablets - running scripts or controlling screens as needed.

9. Now, you also have to spend the extra second or two to make sure you're selecting the _correct_ blue shape.Excellent Server Montior App! This app is everything I needed, lots of customizable alerts available to the user.

10. They allow you to monitor 2 servers for free which is also great for personal users like myself.

11. Where do you think the product is? It's you.I now get timely notifications when network and server events occur.

Steps to Troubleshoot & Fix Pulseway Issues

1. Fix Pulseway Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pulseway: Restarting the app will resolve most errors.
  2. Update the Pulseway App. Here is how:
    1. On Android goto PlayStore » Search for "Pulseway" » Open Pulseway » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pulseway » click "UPDATE".
  3. Clear Pulseway app cache: Clearing cached data will force your app to retrieve the latest data directly from Pulseway servers.
    1. On Android, goto Settings » Apps » Select "Pulseway" » click Storage » click "Clear Cache".
  4. Check Pulseway app permissions. If any of these permissions required to use your device's features are disenabled, Pulseway might not work.
  5. Uninstall and reinstall Pulseway. If nothing else has worked, completely uninstall Pulseway then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pulseway not working


2. Fix Pulseway Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pulseway be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pulseway not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pulseway may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!