Published by Mobeye S.A.S.

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Mobeye?



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Why chat with our AI Mobeye Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Mobeye.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. No feedback, just multiple general reasons as to why the photo was rejected.Kind of difficult to complete any kind of task when the only task you are given is to take pictures of different breeds of dogs.

2. Part of me wants to give up but I am over half way 2 the cash out amount and really want to know whether it's legit or not! I do love the concept and ideas they come up with for missions tho!Sure seemes like a lot of people with only one issue, no internet connections! And I see not even one response from the programmers! Are they trying to figure this out?... We may never know.

3. But for some reason, now most of the app is in French! I cannot read any of the tasks, the distances are in km & the currency is in something like € or £, and I can't figure out how to fix it.After one month, I asked my account to be deleted (great fast email response, but in French).

4. Cool concept but there needs to be a wider selection of tasks.Reviewing again, app not working, no way of inputting information as it text does not appear in the boxes, no way of contacting you via the app.

5. I submitted a photo the was suppose to focus on instruction on area but app carema show more of the product and still task was rejected.

6. A notification radius of 50 Kilometers (yes, not miles) in a rural US area is completely useless, unless I want to survey cows, coyotes and wheat fields.

7. I will possibly check back in the future to see if more task options become available in my area.Majority of the time, the app is just a waste.

8. If they change this I might try it again but until then there are better apps for the same purpose.The app is not working properly it's been weeks! Whenever I try to take a survey it asks me a question and I have the option to choose/select the answer.

9. Went out to complete a task then found out I couldn't upload the photos str8 from my gallery.

10. With the limited task options and the low amounts paid to complete them, uts not worth it for me to use or participate in it.

11. I had the app on my old phone, & it worked great & I was able to complete tasks & everything.

Steps to Troubleshoot & Fix Mobeye Issues

1. Fix Mobeye Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mobeye: Restarting the app will resolve most errors.
  2. Update the Mobeye App. Here is how:
    1. On Android goto PlayStore » Search for "Mobeye" » Open Mobeye - Earn money » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mobeye » click "UPDATE".
  3. Clear Mobeye - Earn money app cache: Clearing cached data will force your app to retrieve the latest data directly from Mobeye servers.
    1. On Android, goto Settings » Apps » Select "Mobeye - Earn money" » click Storage » click "Clear Cache".
  4. Check Mobeye app permissions. If any of these permissions required to use your device's features are disenabled, Mobeye might not work.
  5. Uninstall and reinstall Mobeye. If nothing else has worked, completely uninstall Mobeye then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mobeye not working


2. Fix Mobeye Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mobeye be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mobeye not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mobeye may not be able to connect to the Internet when running in the background.

Reported Issues

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