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Why chat with our AI EMS Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of EMS.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I have installed panasonic DVR and cctv wired camaras to my shop.Cracked and says PMob not connecting all the time !! Chinese cheap stuff is better !!It is not working.

2. Would never buy Panasonic products again.Not working after new android updateThis app is not connected to my cameras plz help meBad experience.

3. Even cheap chinese hardware and app is much superior to this junkNot able to connect and crashed installed one.

4. So please solve this problem urgently.Please update backup and restore tool, I really need it!!!!Worst brand experince.

5. Perhaps Panasonic has stopped supporting as the app doesnt work on upgraded Android.

6. I am stuck with very expensive hardware of Panasonic.

7. Please fix it! Thankspathetic Not working even after a stinking review.

8. I have installed but still it has same problem.

9. Unable to playback recording more than an hour where iOS no such issue.

10. Please fix the problem asap.

11. Not working.

1. Fix EMS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EMS: Restarting the app will resolve most errors.
2. Update the EMS App. Here is how:
   1. On Android goto PlayStore » Search for "EMS" » Open EMS for Phone » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EMS » click "UPDATE".
3. Clear EMS for Phone app cache: Clearing cached data will force your app to retrieve the latest data directly from EMS servers.
   1. On Android, goto Settings » Apps » Select "EMS for Phone" » click Storage » click "Clear Cache".
4. Check EMS app permissions. If any of these permissions required to use your device's features are disenabled, EMS might not work.
5. Uninstall and reinstall EMS. If nothing else has worked, completely uninstall EMS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EMS not working

2. Fix EMS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EMS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EMS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EMS may not be able to connect to the Internet when running in the background.