Contact Pixly Customer Service

Why should I report an Issue with Pixly - Pixel Art Editor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gustavo Maciel to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Definitely check it out!This is an amazing pixel art app but there is a few things that bug me about it and it's that the animation part feels like it could use some work like adding key frames or making it easier to use layers with it and I don't know if this is a setting I turned on but when I custom select and copy and paste it lightens the background a bit so it doesn't fit in.

2. Intuitive controls and layout, features beating out computer apps, even has great animation options and sprite sheet compatibility!! To top it all off, this guy only shows an ad after you save your file to make sure you're not interrupted.

3. Four stars despite what is mentioned above and well deserved.At first I was put off by the interface... Lots of controls, pixel art icons (ironic that I found them out of place), and just enough annoyance to make me unhappy.

4. The palette manager randomly displays in the wrong perspective.This used to be my go-to pixel art app, but recent bugs have made it literally unusable in the worst way.

5. I also can't seem to reorder layers?Great spriting app! {The closest thing to Aseprite mobile!} There are many annoying bugs, however.

6. You'd think things like copy, paste, resize canvas, and nearest neighbor resize would be standard, but this is the only editor I've tried that has them all.

7. App gives an error when using "share" option which is the only way to export a scaled render of the pixel art.

8. I'm actually not sure if this was a glitch or the app being unclear with feedback - I seemed to fix it by clicking options and closing that menu.

9. However, it is the best pixel drawing app on Android that I have found by a wide margin.

10. however, it's a bit buggy, and if not buggy, it's unclear in its mechanics - two fingers was zooming and panning, which I expected, but sometimes suddenly it would be a command for changing brush size.

11. It seems to be writing on open, too, so any old projects that worked before are also being overwritten.So I absolutely love the interface.

1. Fix Pixly Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pixly: Restarting the app will resolve most errors.
2. Update the Pixly App. Here is how:
   1. On Android goto PlayStore » Search for "Pixly" » Open Pixly - Pixel Art Editor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pixly » click "UPDATE".
3. Clear Pixly - Pixel Art Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Pixly servers.
   1. On Android, goto Settings » Apps » Select "Pixly - Pixel Art Editor" » click Storage » click "Clear Cache".
4. Check Pixly app permissions. If any of these permissions required to use your device's features are disenabled, Pixly might not work.
5. Uninstall and reinstall Pixly. If nothing else has worked, completely uninstall Pixly then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pixly not working

2. Fix Pixly Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pixly be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pixly not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pixly may not be able to connect to the Internet when running in the background.