Contact Mach1 Roadside Assistance Customer Service

Why should I report an Issue with Mach1 Roadside Assistance?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mach1 Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Its surprising technology hasn't been harnessed more, that's where Mach1 comes in. “Technology is moving the roadside assistance industry in a new direction,” said Founder and CEO Rick Narpaul, “Our hope to is to create a new standard across the industry. - No price haggling between an auto club and providers while you wait for help.

2. From long wait times, hidden fees, non-vetted providers, no communication, and more, the roadside assistance industry is due for a major breakthrough.

3. You can order roadside assistance without membership fees and you'll have the reassurance that your provider has been background checked and safety certified before they help.

4. Our model especially allows industry providers to save time and money. *Mach1 is veteran-owned & veteran providers supported. -No price haggling. -Get paid every 24 Hours (48 rolling) No more waiting to get paid.

5. Mach1 is the first on-demand app to truly automate & digitize the roadside assistance industry.

6. Our patent-pending process is changing the way roadside assistance gets done, making it easier, faster, and more cost-effective for both customers and providers.

7. There are many frustrations with the current roadside assistance model.

8. We've built an automated platform that automatically dispatches the closest service provider to you, getting you help fast, right when you need it most.

9. The Future of Roadside Assistance.

10. Our app not only changes the experience for the consumer but also brings opportunities to service providers.

11. You don't need a tow truck to bring someone fuel or even change a tire, opening up doors for just about anyone to be a part of Mach1.

1. Therefore I had no more money to pay a legit company to help me so I had to wait 9 hours in the -13°, cold, middle-of-nowhere mountain road until they "released" the hold on my money so I could request some ACTUAL help! I would give this app negative stars if I could.The app took my payment and no one ever showed up after two hours... Trying to get my money back everytime I get on the app it just keep going to the map..This app is ungodly SLOW.

2. I was given an estimation of 45 to 60 dollars for the service, and when my provider finally arrived there was no update to the estimated charge on the app and no confirmation of a final price.

3. EDIT AFTER REPLY FROM DEVELOPER: The developer replied stating that they need full customer information before they can display pricing because the price varies by location and service needed.

4. UPDATE: The company gave me a ring due to the atypical way my service request was cancelled and responded with an appropriate level of disgust with the techs actions and apologized.Easy to use app for roadside assistance.

5. Try againThe service tech called me directly after booking asking for information the app should have provided and tried to charge me over double the high end estimate given by the app.

6. But when they arrived, after giving me a jump, they tried to sell me a battery I didn't need then told me the price in the app was not the final price and that I need to pay $130.

7. That's why I say you're shady, and I stand by my opinion.Had a dead battery, got a quote $60-85, service provider arrived in 20-25 min.

8. I would have been better off just finding a provider in my own.Asked for all information up front before I could even find out whether the price was decent.

9. I live in NYC and this app automatically found a service provider 45 miles away in long Island instead of one of the countless providers closer to me.

10. Then, the app wanted my payment details before asking my location or giving me an exact price.

11. Mach1 charged me $60, now Mach1 is contacting me for more money saying that the provider says I agreed to pay more.

1. Fix Mach1 Roadside Assistance Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mach1 Roadside Assistance: Restarting the app will resolve most errors.
2. Update the Mach1 Roadside Assistance App. Here is how:
   1. On Android goto PlayStore » Search for "Mach1 Roadside Assistance" » Open Mach1 Roadside Assistance » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mach1 Roadside Assistance » click "UPDATE".
3. Clear Mach1 Roadside Assistance app cache: Clearing cached data will force your app to retrieve the latest data directly from Mach1 Roadside Assistance servers.
   1. On Android, goto Settings » Apps » Select "Mach1 Roadside Assistance" » click Storage » click "Clear Cache".
4. Check Mach1 Roadside Assistance app permissions. If any of these permissions required to use your device's features are disenabled, Mach1 Roadside Assistance might not work.
5. Uninstall and reinstall Mach1 Roadside Assistance. If nothing else has worked, completely uninstall Mach1 Roadside Assistance then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mach1 Roadside Assistance not working

2. Fix Mach1 Roadside Assistance Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mach1 Roadside Assistance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mach1 Roadside Assistance not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mach1 Roadside Assistance may not be able to connect to the Internet when running in the background.