Contact TimeHut Customer Service

Why should I report an Issue with TimeHut - Baby Album?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bithouse,Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So disappointing, as I have loved the features of this app including photos and the time capsule.I've been trying to add my wife to the app via code link as we don't have Facebook but the invitation request doesn't come into my app at all.

2. First-time grandfather living in a different state than my grandchild, the daily posts have been a cherished way to keep up with my grandchild's growth.It has been almost a year that we use the premium version of the app.

3. They don't all quite make sense, nor do they all coincide with actual milestone ages.I have been using this app ever since my first kid was born (he is almost seven years old now).

4. We're expecting our third baby and I am not inclined to keep paying for this service and may have to find a way to backup all my data and move it elsewhere.

5. It is wonderful to be able to safely share with friends and family too!After only 4 months of use I cannot access my own photos without buying premium.

6. It seems that the online (web) interface doesn't allow for captions on images when uploading through the computer.

7. If I would have known that this app will steal my photos I would not have used it.I like the app and think it has really good potential but I get plagued by error notifications whenever using the app.

8. I started paying 11.99 or something a year or maybe a small monthly fee and then all the sudden it was 29.99 all at once without notice.

9. Thank you, and please keep the app going! 😊👍I really love this app, but the fact that they make you pay a yearly subscription fee of almost $30 PER CHILD is obscene.

10. Also, I liked that I could have a shortcut for each of my children's album on my home screen but that option seems to have disappeared now.

11. It hasn't even backed anything up in over 6 months anyways, so I guess I was paying for nothing.

1. Fix TimeHut Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TimeHut: Restarting the app will resolve most errors.
2. Update the TimeHut App. Here is how:
   1. On Android goto PlayStore » Search for "TimeHut" » Open TimeHut - Baby Album » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TimeHut » click "UPDATE".
3. Clear TimeHut - Baby Album app cache: Clearing cached data will force your app to retrieve the latest data directly from TimeHut servers.
   1. On Android, goto Settings » Apps » Select "TimeHut - Baby Album" » click Storage » click "Clear Cache".
4. Check TimeHut app permissions. If any of these permissions required to use your device's features are disenabled, TimeHut might not work.
5. Uninstall and reinstall TimeHut. If nothing else has worked, completely uninstall TimeHut then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TimeHut not working

2. Fix TimeHut Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TimeHut be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TimeHut not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TimeHut may not be able to connect to the Internet when running in the background.