Contact The Lincoln Way Customer Service

Why should I report an Issue with The Lincoln Way™ Owner App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lincoln Motor Company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Aftermarket on-board diagnostic devices may interfere with various vehicle systems, including Vehicle Health Report and 911 Assist. ® To avoid interference, remove the device or contact the device maker for more information on compatibility. (5) Complimentary Lincoln Pickup & Delivery Service is available for all 2017 model-year and newer Lincoln vehicles with the 4-year/50,000-mile New Vehicle Limited Warranty.

2. Connected service excludes Wi-Fi hotspot. (4) Vehicle Health Alerts require SYNC 3 version 2. 0 or higher and a data connection via a mobile device or Lincoln Connect. ™ See SYNC interface, a dealer or a Ford Guide for more information.

3. Focus your time and energy on what matters most with an app that revitalizes your ownership experience. • Enable Phone as a Key feature for eligible vehicles. (3) Complimentary remote features standard on all 2021 model-year vehicles and select older models.

4. Lincoln Connect (standard on select vehicles), the Lincoln Way™ App and complimentary Connected Service are required for remote features ( see Lincoln Way terms for details).

5. Owners of 2016 and prior model-year vehicles and other vehicles not covered by the new vehicle limited Warranty may contact their preferred dealer for related cost and other important details.

6. Mileage limitations may apply. (6) Roadside Assistance is included for certain owners and available to everyone for a per- service fee.

7. Connected Service and features depends on compatibility AT&T network availability.

8. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent functionality and present operation of connected features.

9. Ford reserves the right to change program details without obligations.

10. Not all features are available in all markets.

11. Ford Roadside Assistance is a complimentary offering to all Ford owners for up to 5 years or 60,000 miles (from the date of sale), whichever comes first.

1. "Phone as key" is iffy, it's reliable 50% of the time & the server the app runs off seems to crash often so your car can't seem to get in sync with the app, keep in mind the platform is ironically called "Sync" 🙄 The "send location to vehicle" is TERRIBLE, never works.It's ok.

2. Update the technology in the car, I can't get my vehicle health report because syncmyride is no longer supported...just stop🛑 changing things for worse!!Seems to be every time an update is performed on this app, it makes it worse.

3. Why not have a map that looks like Google that would be more user-friendly? The latest update this week eliminated the oil life display...why?Yeahhh so Lincoln just isn't good with software, let's face it.

4. Like many others, the latest update on 1/26/21 seems to be the issue as it seems to have created a catastrophic failure.Another complaint about the Autostart Schedule disappearing.

5. Is the car locked? Are the windows down or sunroof open? Is a door/trunk/hood open? The worst part is that they removed integration with Google Assistant.

6. AMAZING My download speed, is between ,40 and 70After the last update the app does not turn off.

7. I used to have access to view my oil life monitor and schedule starts for the vehicle.

8. And the worst part is when it says to update, it completely shuts down the app until it has completed the process.

9. Update: My auto update is turned on and I have the latest version of the app.

10. My car is starting 4 days each week when I no longer need it to.The map is almost useless...it used to have a light colored background that was easy read, even in bright daylight.

11. I used to be able to ask Google to start my car, lock it, get fuel level, etc., but all that was removed.

1. Fix The Lincoln Way Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Lincoln Way: Restarting the app will resolve most errors.
2. Update the The Lincoln Way App. Here is how:
   1. On Android goto PlayStore » Search for "The Lincoln Way" » Open The Lincoln Way™ Owner App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Lincoln Way » click "UPDATE".
3. Clear The Lincoln Way™ Owner App app cache: Clearing cached data will force your app to retrieve the latest data directly from The Lincoln Way servers.
   1. On Android, goto Settings » Apps » Select "The Lincoln Way™ Owner App" » click Storage » click "Clear Cache".
4. Check The Lincoln Way app permissions. If any of these permissions required to use your device's features are disenabled, The Lincoln Way might not work.
5. Uninstall and reinstall The Lincoln Way. If nothing else has worked, completely uninstall The Lincoln Way then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Lincoln Way not working

2. Fix The Lincoln Way Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Lincoln Way be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Lincoln Way not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Lincoln Way may not be able to connect to the Internet when running in the background.