Contact LifeWay Reader Customer Service

Why should I report an Issue with LifeWay Reader?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LifeWay Christian Resources to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I was using it for a Bible study book and the book has places to type your response to the questions, but it does not save the answers.

2. What is taking 5 months to fix?I downloaded this app for the first time because of an Ebook Bible study and it doesn't function well.

3. I can read my ebook and I can enter responses to the study questions, but my answers are not saved, renewing this feature useless.

4. I purchased a Bible study book and it wont save any answers I input, and it splits lines in the middle of words.

5. I choose the ebook over hard copy for portability and ease of access - this app provides neither and is virtually useless! Being tech savy I previously had been able to copy, paste and print to make use of the past ebooks.

6. I also have this on an iPad, and it works great there! Really wish this function worked properly, as I'd be far more apt to use it on my phone, instead of having to pull out my iPad.Great idea, but, like Lifeway's other apps, there are fatal bugs and no tech support.

7. I also purchased the video sessions for this particular study and the MP4 video downloads lag when on my laptop, but work on my phone.

8. Only being able to use it on my phone is pointless because I wanted to do the study on my laptop tablet.

9. At least I can read it.The highlight option is difficult to use because it some times highlight and some times it doesn't, they can work on that.

10. Format not easily maneuvered, study set day by day each day one continuous screen, so unable to bookmark page.

11. And the fill in or note option on some of the books doesn't work on my tablet.This app is actually pretty terrible.

1. Fix LifeWay Reader Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LifeWay Reader: Restarting the app will resolve most errors.
2. Update the LifeWay Reader App. Here is how:
   1. On Android goto PlayStore » Search for "LifeWay Reader" » Open LifeWay Reader » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LifeWay Reader » click "UPDATE".
3. Clear LifeWay Reader app cache: Clearing cached data will force your app to retrieve the latest data directly from LifeWay Reader servers.
   1. On Android, goto Settings » Apps » Select "LifeWay Reader" » click Storage » click "Clear Cache".
4. Check LifeWay Reader app permissions. If any of these permissions required to use your device's features are disenabled, LifeWay Reader might not work.
5. Uninstall and reinstall LifeWay Reader. If nothing else has worked, completely uninstall LifeWay Reader then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LifeWay Reader not working

2. Fix LifeWay Reader Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LifeWay Reader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LifeWay Reader not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LifeWay Reader may not be able to connect to the Internet when running in the background.