Contact The Star Malaysia Customer Service

Why should I report an Issue with The Star Malaysia?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Star Media Group Berhad to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I might as well read through the website, which i highly recommend.I have a paid subscription for sometime now but access via the App the last few days is not possible due to a bug that has yet to be fixed! I have called their CS and am awaiting a response and resolution to my issue.

2. Very laggy and slow interface, sends out notifications that we cannot customize, which gets very annoying from time to time as it just dumps a whole lot of unfiltered and random news you might not be interested in.

3. I wish to rate it at ZERO, BUT THERE ARE NO PARAMETERS.Can you integrate back the feature where clicking on The Star links will open with the app? Seems kind of redundant to install the app but when I click the links on Facebook/Twitter/etc, it just opens up on the web browser instead.

4. So what is the point of this app then? If main intention is not for the smooth transition between other apps and The Star native app? It used to open with the native app, not sure what happened as the feature has been gone for so long now.

5. Articles lacking depth, constantly having 404 errors and littered with typos do not warrant a paid subscription.You guys really need to improve on user's experience.

6. Have to sign in again.Photos can't be enlarged, app keeps jumping to top everytime I switch back and forth between apps.Even a paid subscriber have to watch ad which is annoying.

7. Lastly the subscription service is the holy grail of annoyance, it doesn't allow you to view the full article unless you have subscribed with your email.

8. Annoying because the app doesn't keep you signed in over time, you have to log in manually, but whatever, fine.

9. Scrolling news never been so annoying with ads popping up even when i dont click on them.

10. Prior to the update everything was working fine but when we open it there was a message asking to update the app accordingly.

11. I am a paying subscriber so I expect action! Tell me if you are unable to fix the issue and I will cancel my subscription.

1. Fix The Star Malaysia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Star Malaysia: Restarting the app will resolve most errors.
2. Update the The Star Malaysia App. Here is how:
   1. On Android goto PlayStore » Search for "The Star Malaysia" » Open The Star Malaysia » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Star Malaysia » click "UPDATE".
3. Clear The Star Malaysia app cache: Clearing cached data will force your app to retrieve the latest data directly from The Star Malaysia servers.
   1. On Android, goto Settings » Apps » Select "The Star Malaysia" » click Storage » click "Clear Cache".
4. Check The Star Malaysia app permissions. If any of these permissions required to use your device's features are disenabled, The Star Malaysia might not work.
5. Uninstall and reinstall The Star Malaysia. If nothing else has worked, completely uninstall The Star Malaysia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Star Malaysia not working

2. Fix The Star Malaysia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Star Malaysia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Star Malaysia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Star Malaysia may not be able to connect to the Internet when running in the background.