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1. You're way better off using the mobile site.App was great until I upgraded my phone now just tries to run in the background causing crashes and unneeded power drain so I uninstalled it.

2. Also, it usually reloads if I leave the site, even for just two minutes to look at Autotrader or Copart.It worked perfect until about a month ago when I upgraded my galaxy note 9 to the latest Android version 10.

3. Worst, I guess I misunderstood the app's purpose, as I needed it to assess my current vehicle's value, but all it did for me was estimate the value of a vehicle I might want to buy.

4. This feature would be nice to determine what type of epuipment or features a particular vehicle.

5. I had to attempt to enter my vehicle's mileage six times, because it kept moving on before I could type four of the digits.

6. Repeatedly crashed when I manually entered my location (wouldn't find location automatically - feature doesn't work).

7. when trying to launch app, it prompted to 'share location' and the main menu pops up with 'new, used, etc' a few seconds after it crashes back to home.

8. One major ding or draw-back that I see is that it doesn't search by vehicle VIN.

9. After waiting literally 30 secs between year/make/model selections, I finally got to the page where I entered mileage and condition and as soon as I selected condition it started the year/make/model loop again.

10. Lastly, the only problem that I see is that this app doesn't work very well samsung Note Pro tablets.

11. It crashes every time within a second of opening the app after the android permissions nag screen.

1. Fix KBB.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KBB.com: Restarting the app will resolve most errors.
2. Update the KBB.com App. Here is how:
   1. On Android goto PlayStore » Search for "KBB.com" » Open KBB.com - New & Used Car Price » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KBB.com » click "UPDATE".
3. Clear KBB.com - New & Used Car Price app cache: Clearing cached data will force your app to retrieve the latest data directly from KBB.com servers.
   1. On Android, goto Settings » Apps » Select "KBB.com - New & Used Car Price" » click Storage » click "Clear Cache".
4. Check KBB.com app permissions. If any of these permissions required to use your device's features are disenabled, KBB.com might not work.
5. Uninstall and reinstall KBB.com. If nothing else has worked, completely uninstall KBB.com then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KBB.com not working

2. Fix KBB.com Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KBB.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KBB.com not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KBB.com may not be able to connect to the Internet when running in the background.