Contact DEWALT Customer Service

Why should I report an Issue with DEWALT® Mobile Pro™?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Infinity Softworks, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Eg, wallpaper calculator does not consider repeats; joist span calc doesn't consider grade or type of wood (can get this automatically in free American Wood Council app).

2. Look into it... Although i dought ill get a responseUnless you purchase all the addons don't plan on this app doing anything! Waste of time as it gives only a few free tools.Great app.

3. nothing of value that can't be found in other apps in free version, but a ton of tools that can be purchased by category and the paid version.

4. Apparently they want you to install this app, and then pay them for the features you actually need.I don't have/ need the premium features but I'm very happy with the free version.

5. Does everything I need and much more.Iz just estimates and you still have to give it the dimensions so ur still doing the work.. If you integrated an applicagion the uses the phones sensors to get the exact dimensions then you have a hit.

6. Very disappointed in DeWalt.Solid free construction calculator.

7. Only real issue is that there is no way to set it to round answers to the nearest 16th, instead of the nearest 64th, which does not appear on standard tape measures.

8. I would much rather use the internet for finding the answers FOR FREE than to keep having to pay for something that is only half reliable.

9. I was even more disappointed that once I did purchase it after a few months it no longer recognized that I purchased it and was trying to make me purchase it again.

10. I have a handheld physical calculator called "ProjectCalc Plus Do It Yourself project calculator model 8525" & typed in 14"/3=4&11/16.

11. All the stuff I need isn't free.

1. Fix DEWALT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DEWALT: Restarting the app will resolve most errors.
2. Update the DEWALT App. Here is how:
   1. On Android goto PlayStore » Search for "DEWALT" » Open DEWALT® Mobile Pro™ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DEWALT » click "UPDATE".
3. Clear DEWALT® Mobile Pro™ app cache: Clearing cached data will force your app to retrieve the latest data directly from DEWALT servers.
   1. On Android, goto Settings » Apps » Select "DEWALT® Mobile Pro™" » click Storage » click "Clear Cache".
4. Check DEWALT app permissions. If any of these permissions required to use your device's features are disenabled, DEWALT might not work.
5. Uninstall and reinstall DEWALT. If nothing else has worked, completely uninstall DEWALT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DEWALT not working

2. Fix DEWALT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DEWALT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DEWALT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DEWALT may not be able to connect to the Internet when running in the background.