Contact bVNC Customer Service

Why should I report an Issue with bVNC: Secure VNC Viewer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Iordan Iordanov (Undatech) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I've tried several other VNC viewer apps to remote into Android and this one is by far the best.Following update the load screen is awful.

2. The screen can be zoomed and panned, there's full mouse functionality including left/right/middle click, and the keyboard has CRTL, ESC, arrow, etc.

3. I'd prefer a menu option to select 'right click menu' than the current two finger tap, but it does work better than previous version.Highly recommended.

4. I use a stylus to navigate, and this does pick up the motion of my stylus hovering over the screen, but there is no way to set the input method to allow swiping as click+drag, so it feels quite unnatural.

5. It is the perfect solution for Android, I've tried several other viewer apps and none of them are as stable or quick to connect as this one.

6. One issue that I've had is that sometimes the screen will become half covered with a transparent white overlay while I'm using the VNC.

7. The phones clipboard is pasted into the remote machine as if being typed out by the keyboard.

8. Been using for almost 4 years to remote access Linux workstations/servers.

9. Once connected you get full functionality on the remote machine.

10. Still the best VNC app I've found, and it's given me the ability to perform meaningful remote tasks from anywhere via my phone.

11. One odd thing though: Since the last update, the screen moves up and down when dragging up and down (with the "zoomable" feature).

1. Fix bVNC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart bVNC: Restarting the app will resolve most errors.
2. Update the bVNC App. Here is how:
   1. On Android goto PlayStore » Search for "bVNC" » Open bVNC: Secure VNC Viewer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for bVNC » click "UPDATE".
3. Clear bVNC: Secure VNC Viewer app cache: Clearing cached data will force your app to retrieve the latest data directly from bVNC servers.
   1. On Android, goto Settings » Apps » Select "bVNC: Secure VNC Viewer" » click Storage » click "Clear Cache".
4. Check bVNC app permissions. If any of these permissions required to use your device's features are disenabled, bVNC might not work.
5. Uninstall and reinstall bVNC. If nothing else has worked, completely uninstall bVNC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing bVNC not working

2. Fix bVNC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make bVNC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to bVNC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, bVNC may not be able to connect to the Internet when running in the background.