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1. At the Ferry entry point from Bintan, the officers and signs told us to put the handphones away; but how can I put the handphone away if you developed the Arrival Card as a handphone App? You should solve these problems before you launch this app in a larger scale.

2. But with a family of four, only 2 are allowed at one time at the immigration desk, so our Group entry on my phone needed to be passed between two sub-groups.

3. It's very annoying when you are attempting to use it to make the whole arrival process as seamless as possible but get stuffed up by an app that is not up to the mark.Nothing happens.

4. That would make it even better if the data was synced across the two platforms.App was working well till recently my android phone software updated to android 12 version.

5. Nothing more than a data-entry type app following the flow of the paper form so that whoever is doing data entry can do less work now.

6. Develop an app for arrival card using 3 quotations to get the cheapest deal right? There you go, an app that loads forever and nothing happens.

7. (Feedback as of 2019-12-27.)Good application, but lacks an option to search for and add entries that were made on the website.

8. It wasting my time to do the summit! Terrible app and never maintained well!!!Used to be a user-friendly app pre-covid.

9. The entire flow and how users interact with this app appears not have been given proper thought at all.

10. Think it is a software compatibility issue and hope that ICA and software stakeholders can look into it ASAP.Uniquely Singapore.

11. Very awkard and time consuming; defeating the purpose of efficiency from the App.

1. Fix SG Arrival Card Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SG Arrival Card: Restarting the app will resolve most errors.
2. Update the SG Arrival Card App. Here is how:
   1. On Android goto PlayStore » Search for "SG Arrival Card" » Open SG Arrival Card » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SG Arrival Card » click "UPDATE".
3. Clear SG Arrival Card app cache: Clearing cached data will force your app to retrieve the latest data directly from SG Arrival Card servers.
   1. On Android, goto Settings » Apps » Select "SG Arrival Card" » click Storage » click "Clear Cache".
4. Check SG Arrival Card app permissions. If any of these permissions required to use your device's features are disenabled, SG Arrival Card might not work.
5. Uninstall and reinstall SG Arrival Card. If nothing else has worked, completely uninstall SG Arrival Card then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SG Arrival Card not working

2. Fix SG Arrival Card Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SG Arrival Card be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SG Arrival Card not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SG Arrival Card may not be able to connect to the Internet when running in the background.