Contact Advanced EX Customer Service

Why chat with our AI Advanced EX Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Advanced EX.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Don't pay for this.not updated, tested with a 2006 v6 tiburon, listed as compatible, nothing worked and the sensor options were mostly useless anywayDoesn't show oil temp despite the car having a gauge for it, when emailing codes to devs the email bounces, Google did not refund money for this either.

2. Is there any chance of adding PIDs for newer Hyundai vehicles? I've got a 2023 Elantra (CN7) and unfortunately most PIDs that might have worked for older models don't return anything.

3. The LT version might have gotten me the same gauges.It's decent library of OBD2 PIDs don't expect to read any modules other than the ECU and possibly the Transmission controller.

4. cannot find the predefined pids in manage pids section in torque pro used to work perfectly.

5. App needs to allow access to supported engines/models and say whether it will work with newer models.

6. This doesn't allow torque to talk to any modules on the CANBUS like ABS or TCSDownloaded to be able to see info on ABS and traction control sensors.

7. Thanks!ECU has fuel pressure sensor, this app has no predefined sets for Santa Fe with 2.0L Turbo on 2013 model.

8. Don't waste your moneyJust not able to get this plugin to work.

9. Expected this APP to allow manufacturer gauges for engine oil and transmission oil temperature.

10. After upgrade to Pie OS the application does not work anymore.

11. After installing and paying I found the car models listed did not include my 2017 2.4 LF.

1. Fix Advanced EX Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Advanced EX: Restarting the app will resolve most errors.
2. Update the Advanced EX App. Here is how:
   1. On Android goto PlayStore » Search for "Advanced EX" » Open Advanced EX for HYUNDAI » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Advanced EX » click "UPDATE".
3. Clear Advanced EX for HYUNDAI app cache: Clearing cached data will force your app to retrieve the latest data directly from Advanced EX servers.
   1. On Android, goto Settings » Apps » Select "Advanced EX for HYUNDAI" » click Storage » click "Clear Cache".
4. Check Advanced EX app permissions. If any of these permissions required to use your device's features are disenabled, Advanced EX might not work.
5. Uninstall and reinstall Advanced EX. If nothing else has worked, completely uninstall Advanced EX then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Advanced EX not working

2. Fix Advanced EX Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Advanced EX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Advanced EX not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Advanced EX may not be able to connect to the Internet when running in the background.