Contact Headway Customer Service

Hello. I am having trouble logging into my account. I was debited and have never used the product. I will be MAD if I get debited again and this issue is unresolved. Please fix the problem as soon as possible. Please let me know what information you need to resolve this quickly. Thanks

I thought I was signing up for a free trail and money was taken straight from my account

I thought I was signing up for a free trail and money was taken straight from my account

My subscription has been cancelled since July 2021, the app hasn’t been on my phone since then. I have been charged $27.93 per month since. With absolutely no replies from anyone regarding why I continue to be charged. This is over $300 that has been taken from my account with zero answers as to why. I’d like my money back and this stupid subscription gone. Customer service is ridiculous and finding a way to even have a conversation with someone regarding this has been a nightmare.

I was charged for the full year subscription to Headway, but have had no access to the app. Every time I got on it says I have to subscribe. It has been very frustrating so now I want to cancel and get a refund since I have been unable to use it.

I have already cancelled my trial subscription and I have been charged twice for $89.99. Please cancel

I have cancelled Headway trial subscription but I am still seeing it active on my iPhone subscription and I have not received any credit on my credit card either

On Feb 27 I was charged $94 even though I had cancelled my free trial. I contacted google and the developers. I received an email stating they would refund it which they did but I also received another email from google stating if they thing its a false claim they'll take it back. So on march 27 they took it again causing my account to go negative. I contacted google they emailed headway and myself and headway responded that they would do the refund. Now I can't get an answer from Google and Headway is stating that Google said they were refunding it. Google didn't take the money. Headway did. I sent Headway the email from Google stating Headway was to refund it but they act like they didn't see it and basically ignored it.

Please cancel my subscription, I am on the third day of the free trial

I've been trying to cancel the subscription for several days as I'm not using the app, I trialed it and no longer wanted to use it but I can't find anyway to cancel, I've just been charged 45 pounds, I would have cancelled but every way you have listed to cancel, e.g via PayPal, android or playstore does not work.

Kindly cancel my free trial subscription and do not charge me for future.

Please remove subsciption for andrea@redacted
thank you
&

Hi i cancelled my subscription but was still billed.
Please refund my subscription fee
Reagrds
steve hiddlestone

Hello,

I would like to cancel my trial.

Thanks,
Eran

Please cancel my subscription. I do not like the app

I have tried to cancel may subscription before my trial period expired! As I couldn’t find a way to do it-and i have checked App, webpage, Apple settings for subscriptions, i wrote you emails! Many times!!!

I have respected your approach and tried my best, reached out to you, many times and you charge me the money!!
This is the worst scam i have ever encountered!!!!
I am a big supporter of smaller guy and i didn’t want to pay Amazon- and support efforts of someone else. And this is what i get!!!
I do not want your services!!!! I do not want to ever hear of you ever again!!!!

I only subscribed because i thought you provided reading books and not just highlights.
When I realized you haven’t offered complete books, i tried to cancel my subscription but that is impossible!!!
I want my money back this instant!!!!!

I want to make sure that i have cancelled my subscription for Headway and/or to make sure i will not be making anymore payments to Headway/GTHW App Ltd

You charged my PayPal account $59.99 on 16th jan 2021. I dont even seem to have an account or access to content on the headway app i downloaded?
I cant even seem to contact custoer support from within the app either.

Cancel my subscription- I cannot find where to cancel

U showed a free trial for 7 days and charged for 1 year. Pls refund at the earliest.

I want my subscription canceled

Please help me cancel my subscription!!! I can’t work it how to do it

I tried to unsubscribe but app wasn't in my goole app subscription. I want a full refund and cancellation of my subscription.

Please cancel my subscription before my free trial is up

Please proceed with the refund in amount of 89.99 eur for Headway app, no. MNHQFXQ5Z2 It is not normal to lie to a customer this way. They are telling that you can use free trial and then cancel subscription, however this is not true. You should pay anyway. You provide wrong information to your customers, this is not acceptable.

Please proceed with the refund in amount of 89.99 eur for Headway app. It is not normal to lie to a customer this way. They are telling that you can cancel subscription, however this is not true.

Fix the "cancel subscription" button on your website. Stop scamming people!

Dear Headway

I signed up for a free trial on 29th December. At the time my account would not work and I emailed you separately about this, I may not have used the correct support email address (you can see my email in the email trail). Since then, I have been trying to cancel my trial, by following the link that you list in your welcome email. Every time that I clicked the link it did not seem to register my cancellation. I emailed you also via my clare.l.burgess@redacted email address to request manual cancellation and I haven't had a response from you yet.

Please cancel my account and refund the payment that was taken today as I have been trying to cancel my account since well before the trial ended and even then, I didn't use the service because it didn't work properly.

Many Thanks
Clare Burgess

Hello,

This morning I started a free trial with Headway but I think I signed up twice via Facebook then the App and do not want to be billed twice.

At first, I saw your advertisement on my Facebook page and clicked the button. I went through the questionnaire and then at the end signed up for the free trial, via PayPal. There was then a button that said “download the app”. I pressed it, hoping it would link me straight in for the free trial I’d just signed up for - ie that someone had built in the necessary tech bridge to know if you’d signed up for a free trial via clicking a link that when you downloaded the app, only possible at the end of that process, it would link you in. This did not happen.

After downloading the app, I had to go through the same questionnaire again and sign up, again, at the end for the free trial using my Apple Pay, which is connected to a different account then my PayPal. I am now worried I may be double billed - plus I would not now how to cancel the subscription I made via the PayPal method.

I also feel somewhat deceived that Headway would set this up - it is not a positive first “user experience”. I will now be relying on your reply to this email to ensure I am not double billed. I will be extremely displeased if I am double billed and will report this to relevant bodies of I am.

I look forward to hearing from you, hopefully this can be quickly resolved.

Sincerly,

Chris McPeake

I would like to request a refund. I had my 7 day trial and did not use the app like I thought I would, I did not use it all actaully. I went to cancel my subscription to find that I had already been charged the ridiculous subscription price of almost $100. It is christmas. I am a single mother. I do not have money to waste and really need this money back. There was very little warning that you were pulling that much out of my account

I signed up for the 7 day free trial and there was a glitch at payment. I saw that I was charged twice by the company. I reached out to customer service and receive no reply. Very disappointing.

I was wrongly billed for this app and as far as I am concerned I did not authorize the payment.. I spoke to my bank and they said you should call or mail themKindly contact the merchant for a cancellation mail to be forwarded to zenithdirect@redacted to enable us assist.

Headway keeps trying to charge my card for 59.99 I didn't sign up for this app and I do not want it.

I never cancelled but I didn't choose to use the app I barely used it at I would like to be refunded my 46.dollars and some odd cents I didn't agree to get the subscription as far as I knew

Why am I charged twice. $59.00 and $89.00

I canceled my subscription before the 1 free week trial period was over and I was still charged for the annual fee. I would like to be reimbursed immediately- this is unacceptable.

Can you please cancel my subscription

I was wondering if there is a way to revel a refund.. I didn’t want to purchase. It was a mistake