Contact WRDW News Customer Service

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1. I have to visit the website to view any news casts & any new news articles.App use to be good , but after last update it is worthless! Get notification of latest news but when you click on it , nothing but white blank screen, takes forever to loadConstantly crashes and fails to load news stories.

2. The app would be better if the stories weren't broken up by adds for other stories and if there wasn't a banner ad that stays on the bottom of the screen that you can't remove.WRDW has been my go-to need app for years but I've been forced to give it up.

3. It seems the only exception to that rule is when bad things happen then the news teams show up for a few minutes then poof coverage gone again.

4. I'll get the notification, but nothing in the app.This app is pathetic! 90% of the time it doesn't even open... You just get the splash screen and a spinning circle! Please fix what's actually wrong with it.

5. Guess I'll need to find a new local news source.

6. I really wish the problems with this app could be correctedThe app's widget opens and then it goes to the same widget screen and takes forever to open.

7. Spoiler alert: it has nothing to do with my internet connection!Suks!!! This app is the worst news app ever.

8. *Jefferson County Residents* It seems like our county has been put on a media blackout! Nothing about upcoming elections, or school closings, or anything.

9. It would open as it should but any story I selected would fail to open and leave me looking at a spinning arrow indefinitely.

10. Also, "breaking news" will not show up in the app.

11. This app has been plagued with issues and nothing is ever done to resolve them.Last few days, nothing but adds.

1. Fix WRDW News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WRDW News: Restarting the app will resolve most errors.
2. Update the WRDW News App. Here is how:
   1. On Android goto PlayStore » Search for "WRDW News" » Open WRDW News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WRDW News » click "UPDATE".
3. Clear WRDW News app cache: Clearing cached data will force your app to retrieve the latest data directly from WRDW News servers.
   1. On Android, goto Settings » Apps » Select "WRDW News" » click Storage » click "Clear Cache".
4. Check WRDW News app permissions. If any of these permissions required to use your device's features are disenabled, WRDW News might not work.
5. Uninstall and reinstall WRDW News. If nothing else has worked, completely uninstall WRDW News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WRDW News not working

2. Fix WRDW News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WRDW News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WRDW News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WRDW News may not be able to connect to the Internet when running in the background.