Contact AusweisApp Bund Customer Service

Why should I report an Issue with AusweisApp Bund?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Governikus GmbH & Co. KG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Die AusweisApp ist eine Software, die Sie auf Ihrem Smartphone/Computer/Tablet installieren, um sich mit Ihrem Personalausweis, Ihrem elektronischen Aufenthaltstitel oder der eID-Karte für Unionsbürger:innen online auszuweisen.

2. Entwickelt im Auftrag des Bundesamtes für Sicherheit in der Informationstechnik.

1. German bureaucracy and technology at their finest.Does what it supposed to do, large text font for accessibility, expected a bad app given the name (AusweisApp "2"?, does not necessarily build trust if there might have been a first one that did not work out..) but was pleasantly surprised.

2. NFC card reading works like a charm (at least for now)There is just one thing missing, the online help site needs urgently an update about the ports we need to open for a successful peering with the desktop app.

3. NFC reader works fine the first time to change the transport PIN to the 6 digit personal PIN but already the next attempt to see what data is stored on the card reliably fails.

4. I guess there would be a huge problem here if the card you are using is not a supported form of ID, right? But such a system would be a complete waste of time and never be implemented, right... right??! It's all so dumb.Just made everything worse.

5. I even made sure that I disabled "AP/ Client Isolation" in my router, though I can not find my phone on the menu "Available remote devices" in my Laptop.You need a PIN to create your own PIN.

6. I have been trying to connect my smart phone as a card reader with my Laptop.

7. But then it workedI was trying to connect my smartphone as a cardreader for about an hour and my laptop just didn't see it, although i literally did everything right, checked my connection multiple times, I've even watched an explanation youtube video and did everything it said and still n o t h i n g.

8. But when that first PIN doesn't work, you can ask for a new PIN using the PIN on your card.

9. Options that lead to dead ends and a letter with codes that didn't work mean I'm now locked out.

10. Myself as a linux desktop user, it took me a while to figure out that i had to disable my firewall for this to work.

11. Unnecessary security checks, that should be in back-end, and absolute unclear navigation... that is the best example of usability catastrophe.

1. Fix AusweisApp Bund Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AusweisApp Bund: Restarting the app will resolve most errors.
2. Update the AusweisApp Bund App. Here is how:
   1. On Android goto PlayStore » Search for "AusweisApp Bund" » Open AusweisApp Bund » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AusweisApp Bund » click "UPDATE".
3. Clear AusweisApp Bund app cache: Clearing cached data will force your app to retrieve the latest data directly from AusweisApp Bund servers.
   1. On Android, goto Settings » Apps » Select "AusweisApp Bund" » click Storage » click "Clear Cache".
4. Check AusweisApp Bund app permissions. If any of these permissions required to use your device's features are disenabled, AusweisApp Bund might not work.
5. Uninstall and reinstall AusweisApp Bund. If nothing else has worked, completely uninstall AusweisApp Bund then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AusweisApp Bund not working

2. Fix AusweisApp Bund Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AusweisApp Bund be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AusweisApp Bund not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AusweisApp Bund may not be able to connect to the Internet when running in the background.