Published by GoGuardian

contact GoGuardian Parent App Chat with our AI-based GoGuardian Parent App Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with GoGuardian Parent App?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Now I can't do work without being watched 24/7 and I certainly am having my privacy violated which adds onto my paranoia/anxiety which has made my anxiety skyrocket and as a result it was too crippling to keep up with work and I am not on the path of failing nearly every class.

2. Not allowing the kids access to more apps than they need to complete school work is beneficial.

3. Thanks for that.This app keeps closing down and making my computer restart there are so many ads like every 2 minutes u get an ad, there are many bugs that are causing my computer to act up 😬 don't install.

4. The concept is also very creepy when I think about it.....I was already having bad work anxiety with my schoolwork and could barely get assignments done but I was okay enough to use what little willpower I had to push through enough to get decent grades.

5. It can see all of the apps open on personal non-school issued devices and record the whole screen with pause/play controlled by the teacher.

6. I got this app to see what my kids were doing and making sure they stay on topic with their work.

7. Also teachers can basically shut your computer down if your on a wrong site and I need to do my work.

8. Its evading kids privacy and its weird.

9. If your being controlled by someone else this app should tell you who you're being controlled by and their email address.

10. Id be fine if it just controlled chrome but the fact that it controls everything just is terrible.

11. With the increasing pressures of this era of society, we feel pushed into using more social media than is necessary.

Steps to Troubleshoot & Fix GoGuardian Parent App Issues

1. Fix GoGuardian Parent App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GoGuardian Parent App: Restarting the app will resolve most errors.
  2. Update the GoGuardian Parent App App. Here is how:
    1. On Android goto PlayStore » Search for "GoGuardian Parent App" » Open GoGuardian Parent App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoGuardian Parent App » click "UPDATE".
  3. Clear GoGuardian Parent App app cache: Clearing cached data will force your app to retrieve the latest data directly from GoGuardian Parent App servers.
    1. On Android, goto Settings » Apps » Select "GoGuardian Parent App" » click Storage » click "Clear Cache".
  4. Check GoGuardian Parent App app permissions. If any of these permissions required to use your device's features are disenabled, GoGuardian Parent App might not work.
  5. Uninstall and reinstall GoGuardian Parent App. If nothing else has worked, completely uninstall GoGuardian Parent App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GoGuardian Parent App not working


2. Fix GoGuardian Parent App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GoGuardian Parent App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GoGuardian Parent App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GoGuardian Parent App may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Mariana

I want to control and delete the goguradian from my child's computer.

— 3 years ago by Justin Reedy

hate the app.