Contact Investopedia Customer Service

Why should I report an Issue with Investopedia: Market Sim?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FatCat Software to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please make the app view a little bit clear and easy.Couldn't even use it, invalid email on 2 different emails.

2. If it doesn't get fixed soon.4 star becuase .the app everytime need to sign in once you close the app .

3. I didn't get very far into setting up a game before I got frustratedWhen it works, its a great way to learn.

4. Immediately deleted.Terrible shortcut menu that takes up half the screen.

5. Doesn't seem mobile friendly.

6. Been getting error 500 alot lately.

7. Keeps freezing, won't exit out of a pop up boxes.

8. Not an actual appDoesn't work.

9. Probably just remove app.

1. Fix Investopedia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Investopedia: Restarting the app will resolve most errors.
2. Update the Investopedia App. Here is how:
   1. On Android goto PlayStore » Search for "Investopedia" » Open Investopedia: Market Sim » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Investopedia » click "UPDATE".
3. Clear Investopedia: Market Sim app cache: Clearing cached data will force your app to retrieve the latest data directly from Investopedia servers.
   1. On Android, goto Settings » Apps » Select "Investopedia: Market Sim" » click Storage » click "Clear Cache".
4. Check Investopedia app permissions. If any of these permissions required to use your device's features are disenabled, Investopedia might not work.
5. Uninstall and reinstall Investopedia. If nothing else has worked, completely uninstall Investopedia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Investopedia not working

2. Fix Investopedia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Investopedia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Investopedia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Investopedia may not be able to connect to the Internet when running in the background.