Contact Guide Customer Service

Why should I report an Issue with Guide for Wyze Cam?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GlobalDEV to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Many owners of Wyze Cameras may have questions or encounter some issues although it is designed to be user-friendly.

2. This app is designed to show what possibilities you have with the Wyze Cam.

1. Thanx!!This very false telling me i could usr this cam thrugh google play.they said it easy to install lve been trying to minstall for 2hr now.im starting to think google lied to me.very unhappy.Only got a white screen, so how can I use the cameras? Very disappointed!These guys are "TOO SECURITY MINDED".

2. Don't buy Wyze!You can get this all from in the Wyze app WITHOUT all the intrusive ads.Great app, love the cameras I can check on the kids from my phone from anywhere and I will get the safety monitoring system/service soonGreat experience, and the app continues to get better along the way.It was easy...simple to understand.

3. You HAVE to CONTINULY re-register!! Forget it!! THEY ,CAN HAVE IT!! MY MONEY spends just as.good... ---ELSEWHERE!!Doesn't Work just white screenGetting nothing, just a white page.

4. Product sucks... bought 2 cams couldn't connect after many hours of time wasted with their pathetic customer support.

5. Returned to Home Depot.

1. Fix Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guide: Restarting the app will resolve most errors.
2. Update the Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Guide" » Open Guide for Wyze Cam » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guide » click "UPDATE".
3. Clear Guide for Wyze Cam app cache: Clearing cached data will force your app to retrieve the latest data directly from Guide servers.
   1. On Android, goto Settings » Apps » Select "Guide for Wyze Cam" » click Storage » click "Clear Cache".
4. Check Guide app permissions. If any of these permissions required to use your device's features are disenabled, Guide might not work.
5. Uninstall and reinstall Guide. If nothing else has worked, completely uninstall Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guide not working

2. Fix Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Guide may not be able to connect to the Internet when running in the background.