Contact Guide Customer Service

Why should I report an Issue with Guide for Jabra elite earbuds?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GlobalDEV to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Many owners of Jabra elite earbuds may have questions or encounter some issues in using Jabra elite earbuds although it is designed to be user-friendly.

2. This app is designed to show what possibilities you have with the Jabra elite earbuds.

1. It adds yet another way to let "hackers" get in.Great product and serviceNot helpful at all!I cannot connect to my apple iPad or MacScam.

2. Maybe usefull for dumb people which might lost the instruction and are not wise enough to figure how to pair bluetooth.

3. Sounds very muffled.Has some basic usage information but the app is annoying to use with full screen ads.

4. Competely useless.Just received my first set of Jabra Elite 75t earbuds.

5. For others it is a waist of time and they have being bold enough to add ads in it.

6. Not impressed with the sound quality.

7. Uninstalled.Need an AP to utilize the headphones, also.

8. This is nowhere near stereo quality.

9. Finally got them connected to my Moto G7.

10. The reviews were not accurate.

1. Fix Guide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guide: Restarting the app will resolve most errors.
2. Update the Guide App. Here is how:
   1. On Android goto PlayStore » Search for "Guide" » Open Guide for Jabra elite earbuds » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guide » click "UPDATE".
3. Clear Guide for Jabra elite earbuds app cache: Clearing cached data will force your app to retrieve the latest data directly from Guide servers.
   1. On Android, goto Settings » Apps » Select "Guide for Jabra elite earbuds" » click Storage » click "Clear Cache".
4. Check Guide app permissions. If any of these permissions required to use your device's features are disenabled, Guide might not work.
5. Uninstall and reinstall Guide. If nothing else has worked, completely uninstall Guide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guide not working

2. Fix Guide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Guide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Guide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Guide may not be able to connect to the Internet when running in the background.