Published by Gallery Photos & Videos on Dec 31, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Gallery?



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Why chat with our AI Gallery Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Gallery.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. A few nifty extra features here and there that are nice to have.Love this app, I found it to be an ideal substitute for the Samsung gallery! I initially had 2 problems trying to figure out how to sort by filename confusing it with the group by function and totally missed the option to change background colors.

2. Might not be horrible if you just want an option besides the included photos app, but if you have to spend any amount of time finding, moving, or editing pics or file names this is the last app you should choose.So far I love it.

3. I would highly recommend it!photos samsung gallery samsung gallery samsung gallery Installed this to replace QuickPic, which I had been using for years, but which has stopped working for me (crashes all the time).

4. Trying to use it to organize pics on my new phone after backing up everything to the SD card in my old phone I attempted to use this app for about 15 minutes, under heavy use you'll get a full screen ad about every 10 picture changes, or 4 a minute if you aren't changing pictures as often.

5. The only thing that seems odd is when I edit the photo in snapseed and I save it, simple gallery pro returns me to another photo, but not the one I just edited.

6. I LOVED the Samsung version, but I bought Motorola this time, so needed to install this version... When I go to edit a picture, all I find is crop.

7. Its worthy 100%Really solid and feature filled photo gallery.

8. Simple Gallery IS simple, but has a comprehensive set of features, and ultimately, I like it better than QuickPic.

9. After recent Google photos update I got desperate - the snapseed editing was so slow, I had to look up new apps and found yours.

10. I switched from Samsung to Motorola and miss the included gallery app I had before.

11. photo gallery photo gallery photo gallery I found out something that is a bit uncomfortable sometimes.

Steps to Troubleshoot & Fix Gallery Issues

1. Fix Gallery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gallery: Restarting the app will resolve most errors.
  2. Update the Gallery App. Here is how:
    1. On Android goto PlayStore » Search for "Gallery" » Open Gallery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gallery » click "UPDATE".
  3. Clear Gallery app cache: Clearing cached data will force your app to retrieve the latest data directly from Gallery servers.
    1. On Android, goto Settings » Apps » Select "Gallery" » click Storage » click "Clear Cache".
  4. Check Gallery app permissions. If any of these permissions required to use your device's features are disenabled, Gallery might not work.
  5. Uninstall and reinstall Gallery. If nothing else has worked, completely uninstall Gallery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gallery not working


2. Fix Gallery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gallery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gallery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gallery may not be able to connect to the Internet when running in the background.

Reported Issues

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