Published by Imagen Digital on Aug 27, 2024

Report an issue with Excélsior.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Excélsior?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Imagen Digital to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Excélsior image 1 contact Excélsior image 2

Excélsior Customer Insights

1. Adiós Excélsior.👋Mala app tarda muchísimo tiempo en cargar un artículoNavegación difícil hacia atrás, al terminar de leer un artículo y regresar al home se refresca todo y te tira al inicio.

2. Ustedes nos quieren a poner a leer en esta era digital donde las imagined son muy importantes? Están muy equivocados.

3. Ya intenté varias veces hacerlo e incluso re-instale la app pero de nada sirvió.

4. Ya estaremos bajando otra aplicación de noticias que nos de el servicio que deseamos.

5. Ojalá y algún día mejore.No puedo desactivar las notificaciónes.

6. También, no le vendría nada mal un rediseño al interfaz de usuario, eh.

7. Que pasó con Excélsior TV? Por que la quitaron? Excelsior TV era muy servicial.

8. Ésta versión no lo es tanto.

9. Ojalá que lo arreglen.

10. noticias.

11. noticia dentro d la app.

Steps to Troubleshoot & Fix Excélsior Issues

1. Fix Excélsior Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Excélsior: Restarting the app will resolve most errors.
  2. Update the Excélsior App. Here is how:
    1. On Android goto PlayStore » Search for "Excélsior" » Open Excélsior » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Excélsior » click "UPDATE".
  3. Clear Excélsior app cache: Clearing cached data will force your app to retrieve the latest data directly from Excélsior servers.
    1. On Android, goto Settings » Apps » Select "Excélsior" » click Storage » click "Clear Cache".
  4. Check Excélsior app permissions. If any of these permissions required to use your device's features are disenabled, Excélsior might not work.
  5. Uninstall and reinstall Excélsior. If nothing else has worked, completely uninstall Excélsior then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Excélsior not working


2. Fix Excélsior Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Excélsior be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Excélsior not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Excélsior may not be able to connect to the Internet when running in the background.

Reported Issues