Contact Double Good Customer Service

Why chat with our AI Double Good Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Double Good.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I do wish you could have different event start and end times.Recent update causes force close! It's a great way to fundraise, and the way you can customize your "store" is simple and easy to do.

2. Pop-up store was easy to customize and gave the option to copy the link to share on social media, email or text, or to send SMS messages directly form the app.

3. It provides tracking, tracing, and helpful visuals to keep the team informed and encouraged! And I love that there is functionality to appreciate your supporters via the application.Absolutely, hands down, the BEST! Super easy and quick to set up and organize.

4. Being able to copy and send my pop-up store link made it easy to reach my contacts.

5. And the DG web browser interface doesn't let you change anything with your store, so other than getting the link to your store, it's basically useless.I cant log on and all.of my info is correct now.... my event is now live and I cannot share it.

6. One of the more enjoyable experiences I've had raising money.The app seemed great when I downloaded it last week and set up the store for my team.

7. The fundraiser by itself is amazing! IT's super easy, super fun, you can track progress the entire way.

8. What I wasn't expecting which made the whole event more enjoyable was the chat feature and the various alerts we got.

9. This app needs some help.I have utilized the Double Good Platform four times to raise funds for various ministry objectives.

10. It was fun as there was a tight race down to the end as to who was going to sell the most and it was also great to see the updates as we passed different fundraising milestones.

11. I like that the platform is easy to use and simple enough for all users.

1. Fix Double Good Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Double Good: Restarting the app will resolve most errors.
2. Update the Double Good App. Here is how:
   1. On Android goto PlayStore » Search for "Double Good" » Open Double Good » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Double Good » click "UPDATE".
3. Clear Double Good app cache: Clearing cached data will force your app to retrieve the latest data directly from Double Good servers.
   1. On Android, goto Settings » Apps » Select "Double Good" » click Storage » click "Clear Cache".
4. Check Double Good app permissions. If any of these permissions required to use your device's features are disenabled, Double Good might not work.
5. Uninstall and reinstall Double Good. If nothing else has worked, completely uninstall Double Good then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Double Good not working

2. Fix Double Good Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Double Good be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Double Good not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Double Good may not be able to connect to the Internet when running in the background.