Contact 豆瓣 Customer Service

Why should I report an Issue with 豆瓣?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 北京豆网科技有限公司 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. What it showed me were only posters, comments, and the miserable interface repeatedly asking me to vote from the list ("想看”、“看过”、“在看”）.Contents are pretty inspiring, but the app is VERY slow from time to time, and the pages cannot open at all.- Make review of the movies, music and books easier - Everyday has interesting topics to be discussed - And and and I have make real friends on it!!! This is the best app ever!!Why?!! I can't login via WeChat😭I think I don't have other options to login again, already contact the gmail but no reply for weeks, now my saved things and favourites and lists of waiting to be watched movies will disappear if I can't login again😭😭HELLOOOO last year when I'm still using this app it didn't need to know our real identity but now why does it need to verify???? Plus I'm from the overseas how can we believe and verify using our real ID in douban?? I hope...

2. honestly I like it better the way the app was before; the change brought on the app icon isn't really my thing; I usually don't like the color green; and the user interface has also been changed drastically, which seems to be a brave attempt on adapting to the material UI, however failed to carry the weight of the idea; plus it asked for too many system permissions, including location and even my contacts; I really don't like the idea of that; and yeah it auto wakes up sometimesTHIS MALICIOUS APP IS TRYING TO STEAL UR PERSONAL DATA! NEEDING A PHOTO OF U HOLDING UR PASSPORT ON REGISTRATION! A 'complete' registration is needed to be fully functional, and the process requires u do 1 of 3 things, having a Chinese phone number is definitely not for most of us, the next 2 is either a video record of ur face including expressions like eye blinking similar to what is needed for deepfake; or a ph...

3. Plus, it ask everytime to access my files and location, man respect the privacy if I declined once it means I DONT WANT to give you those access, don't keep asking everytime I open App.

4. They couldn't register me and I had to do a sms verification multiple times everytime I want to rate a how etc.I cannot open the movie.

5. Really the only things work are: LOGIN and ASKING ACCESS.It doesn't work very well in a foreign country.

6. Continue like this, and douban will lose both credibility and turn into weibo lite where one cannot take a step without stepping into a steaming like of s**t.

7. When your ratings and reviews are consistently being affected by fandom and fandom wars, you lost your previous hard earned credibility.

8. No link to open it.

9. This erosion has only increased in momentum in recent years.

10. Too much focus on the latter reduces the effectiveness of the former.

11. There should be a check box "don't ask me again".

1. Fix 豆瓣 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 豆瓣: Restarting the app will resolve most errors.
2. Update the 豆瓣 App. Here is how:
   1. On Android goto PlayStore » Search for "豆瓣" » Open 豆瓣 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 豆瓣 » click "UPDATE".
3. Clear 豆瓣 app cache: Clearing cached data will force your app to retrieve the latest data directly from 豆瓣 servers.
   1. On Android, goto Settings » Apps » Select "豆瓣" » click Storage » click "Clear Cache".
4. Check 豆瓣 app permissions. If any of these permissions required to use your device's features are disenabled, 豆瓣 might not work.
5. Uninstall and reinstall 豆瓣. If nothing else has worked, completely uninstall 豆瓣 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 豆瓣 not working

2. Fix 豆瓣 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 豆瓣 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 豆瓣 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 豆瓣 may not be able to connect to the Internet when running in the background.