Published by MediaNews Group, Inc. on Dec 6, 2024

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Why chat with our AI Boston Herald Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I could read what I wanted / what caught me eyeNOT A Big Fan Of The Updated App! Very Confusing,Content Text Way To Small and Difficult To Navigate! Find Myself Not Wanting To Go To My Must Read Paper!,This was a free app.

2. Your business model is older than Howie, my only reason to read you.Lay out is terrible and ads are everywhere! The basic ability to swipe to next story not available, that's ridiculous! Can't believe rating is 3, should be a 1.The new app is horrible!!!! Bring back the old one.

3. Way too many of them and short of turning them off in Android settings would be nice to customize first.Was hoping this app would be free, but after a few days I got the typical message that I needed a subscription to continue.

4. Terrible navigation options, who the hell did the Herald hire to design this and who gave the OK to launch it.This app doesn't work properly can't even get local obituaries and articles have no name.

5. In short this app sucks.When you open the app the headline font is too small to read.

6. I no longer read the boston globe because of subscription requirements.

7. I could read the paper cover to cover .

8. Not a huge fan of the new layout, but the articles themselves do read better than before.

9. Where's the option to reduce or customize notifications? Can't find them in settings.

10. The articles can be adjusted but the headlines cannot.I love the paper, the app can be a little wonky at times.

11. Now I'll no longer read the herald as well.

Steps to Troubleshoot & Fix Boston Herald Issues

1. Fix Boston Herald Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Boston Herald: Restarting the app will resolve most errors.
  2. Update the Boston Herald App. Here is how:
    1. On Android goto PlayStore » Search for "Boston Herald" » Open Boston Herald » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Boston Herald » click "UPDATE".
  3. Clear Boston Herald app cache: Clearing cached data will force your app to retrieve the latest data directly from Boston Herald servers.
    1. On Android, goto Settings » Apps » Select "Boston Herald" » click Storage » click "Clear Cache".
  4. Check Boston Herald app permissions. If any of these permissions required to use your device's features are disenabled, Boston Herald might not work.
  5. Uninstall and reinstall Boston Herald. If nothing else has worked, completely uninstall Boston Herald then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Boston Herald not working


2. Fix Boston Herald Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Boston Herald be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Boston Herald not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Boston Herald may not be able to connect to the Internet when running in the background.

Reported Issues

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