Published by The Dallas Morning News

contact The Dallas Morning News Chat with our AI-based The Dallas Morning News Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with The Dallas Morning News?



characters left:

Why chat with our AI The Dallas Morning News Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of The Dallas Morning News.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. I get it that print news needs every dollar it can get, but having to put up with very invasive and annoying ads from a news service I subscribe to and pay for is a little much for me.This app is very frustrating and of very little use to me because it will not allow me to finish reading an article before it blacks everything out! I am a subscriber to the DMN and my email address is in the settings so there should be no reason for this to be happening!! This app needs to be fixed so it can determine subscribers from non-subscribers!!Had the app for a couple years.

2. Disappointed that such a big paper has such a poor digital experience.App works fine enough to deliver news articles but is filled to the brim with ads that just won't shut the hell up.

3. When cancelling my account I was directed to the epaper app, which holding hope, is only a PDF viewer of the daily paper, not ideal for palm sized news consumption.

4. Clicking links to stories from The News on Twitter doesn't open the articles in the app.

5. Other times it loads the front page and then won't load any others.New app seems designed to hide the news from readers.

6. It would be nice to be able to open directly to the sports section, for example, so I don't have to stomach the trash content dumped on me in the main headlines.App has to many bugs.

7. Headlines are cut off, very few stories are shown on the page, images take up too much space on a small screen, can't adjust font size.Biased reporting.

8. And for some reason known only to those developers, phone volume controls are inaccessible with the app open.I cancelled my subscription purely because of how terrible this app is.

9. The tile cards only showed a handful of stories, login information was constantly forgotten, and the user experience was terrible.

10. Then I close app and reopen to get back in and sometimes it immediately can't find me again....so I go to the Washington post and get news for the day.

11. Getting the local news is nice, but the app is really ugly to look at.

Steps to Troubleshoot & Fix The Dallas Morning News Issues

1. Fix The Dallas Morning News Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart The Dallas Morning News: Restarting the app will resolve most errors.
  2. Update the The Dallas Morning News App. Here is how:
    1. On Android goto PlayStore » Search for "The Dallas Morning News" » Open The Dallas Morning News » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Dallas Morning News » click "UPDATE".
  3. Clear The Dallas Morning News app cache: Clearing cached data will force your app to retrieve the latest data directly from The Dallas Morning News servers.
    1. On Android, goto Settings » Apps » Select "The Dallas Morning News" » click Storage » click "Clear Cache".
  4. Check The Dallas Morning News app permissions. If any of these permissions required to use your device's features are disenabled, The Dallas Morning News might not work.
  5. Uninstall and reinstall The Dallas Morning News. If nothing else has worked, completely uninstall The Dallas Morning News then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing The Dallas Morning News not working


2. Fix The Dallas Morning News Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make The Dallas Morning News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to The Dallas Morning News not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, The Dallas Morning News may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!