Contact Deseret Bookshelf Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Deseret Bookshelf.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. My biggest issue is that when listening to audio book on Android Auto, there is no way to rewind by a few seconds.

2. Pretty much the only reason why I gave 2 stars instead of 1, and the only reason why I'm still using it is how many church books it has.Great for reading books.

3. The whole app needs a major redo with the advancements in app technology we have now.The scroll reading mode is the mode that works for keeping a bookmark.

4. Also, it doesn't save the place I was last listening too, so when I get back in my car, it always starts the whole chapter over.

5. Has a nasty habit of stopping audio books for no apparent reason.

6. It doesn't matter if I am playing it via Bluetooth or Android auto.

7. And now that I have a car with Android Auto, it doesn't play nice in my car.

8. I'm able to listen to most of the latest audiobooks on Deseret Books, along with some classics.

9. Every time it goes to a new track I have to push play again about 5 times, and sometimes it'll skip ahead 10 chapters and I get lost in the book.

10. I've found it easier to go from the app to the website, find a book there, add it to my library, then go back to this app to read it.

11. It is really hard to find new books to read within the app.

1. Fix Deseret Bookshelf Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Deseret Bookshelf: Restarting the app will resolve most errors.
2. Update the Deseret Bookshelf App. Here is how:
   1. On Android goto PlayStore » Search for "Deseret Bookshelf" » Open Deseret Bookshelf » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Deseret Bookshelf » click "UPDATE".
3. Clear Deseret Bookshelf app cache: Clearing cached data will force your app to retrieve the latest data directly from Deseret Bookshelf servers.
   1. On Android, goto Settings » Apps » Select "Deseret Bookshelf" » click Storage » click "Clear Cache".
4. Check Deseret Bookshelf app permissions. If any of these permissions required to use your device's features are disenabled, Deseret Bookshelf might not work.
5. Uninstall and reinstall Deseret Bookshelf. If nothing else has worked, completely uninstall Deseret Bookshelf then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Deseret Bookshelf not working

2. Fix Deseret Bookshelf Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Deseret Bookshelf be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Deseret Bookshelf not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Deseret Bookshelf may not be able to connect to the Internet when running in the background.