Contact Sasol eBirds Customer Service

Why should I report an Issue with Sasol eBirds?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of mydigitalearth.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Could you not maybe at least indicate that the bird has been seen, either on the Index screen or in the detail information about the bird, or maybe a link from the Bird Detail straight to the sighting information for that bird? Thanks for the latest update that added the sighting information.

2. Keeping track off all the birds I have seen over the years makes interesting reading as far as where the bird is logged etc...No longer working after upgrading to Android 10 - just shows a Pause button with no progress.

3. No assistance from support Changed email address and they expect me to buy the app again to register the new addressNo support for a PAID app, importing my list from Google Drive crashed the application, screenshot with error and details was provided to the contact email, did send my device details.

4. But even with these few downers it stil is an amazing app!!!!First of all you do not reply to emails - I have sent 2 to you via your website & no response!! Next, I have trieddownloading your app to my new Android phone and on 3 different occasions download has stopped at approx 80% with warning about how much data the download takes (I have an unlimited data package so this is just stupid!).

5. Even when viewing the detail for a bird, there is no indication that it has been seen, so the only way to know is then to switch to the My List view, which is time consuming.

6. I have been using this app for a number of years now and I have found it incredibly useful when logging birds.

7. If there is a space constraint on the screen, then can we not perhaps have an option to see one or the other, as I found it handy knowing if i have seen a bird before.

8. Every time I look at a bird and go back to the list, I have to do another search.

9. So unnecessary, especially at this price point!Before the last update there used to be Last Sighting information on the Alphabetic Index pages.

10. Can I get refund as this app has bugs and there is almost no support to fix the bugs.I changed phones and reinstalled the app on the new phone.

11. Or a follow guide... And saving the birds to your list is difficult... i have to do it 2 to 3 times before it has a tick next to it.

1. Fix Sasol eBirds Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sasol eBirds: Restarting the app will resolve most errors.
2. Update the Sasol eBirds App. Here is how:
   1. On Android goto PlayStore » Search for "Sasol eBirds" » Open Sasol eBirds » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sasol eBirds » click "UPDATE".
3. Clear Sasol eBirds app cache: Clearing cached data will force your app to retrieve the latest data directly from Sasol eBirds servers.
   1. On Android, goto Settings » Apps » Select "Sasol eBirds" » click Storage » click "Clear Cache".
4. Check Sasol eBirds app permissions. If any of these permissions required to use your device's features are disenabled, Sasol eBirds might not work.
5. Uninstall and reinstall Sasol eBirds. If nothing else has worked, completely uninstall Sasol eBirds then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sasol eBirds not working

2. Fix Sasol eBirds Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sasol eBirds be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sasol eBirds not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sasol eBirds may not be able to connect to the Internet when running in the background.