Published by 中国互联网新闻中心

Report an issue with ChinaNews.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with ChinaNews?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of 中国互联网新闻中心 to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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ChinaNews Customer Insights

1. the app's behaviour is annoying and unacceptable: when I temporarily leave the app by clicking home button, and later reenter into the app, it just always relaunching! where is the article I just read ? seems it never preserves the context when user gets a switch.

2. Kept askimg for phone number despite having keying in already.

3. this should be improved.Can't register.

Steps to Troubleshoot & Fix ChinaNews Issues

1. Fix ChinaNews Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ChinaNews: Restarting the app will resolve most errors.
  2. Update the ChinaNews App. Here is how:
    1. On Android goto PlayStore » Search for "ChinaNews" » Open ChinaNews » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ChinaNews » click "UPDATE".
  3. Clear ChinaNews app cache: Clearing cached data will force your app to retrieve the latest data directly from ChinaNews servers.
    1. On Android, goto Settings » Apps » Select "ChinaNews" » click Storage » click "Clear Cache".
  4. Check ChinaNews app permissions. If any of these permissions required to use your device's features are disenabled, ChinaNews might not work.
  5. Uninstall and reinstall ChinaNews. If nothing else has worked, completely uninstall ChinaNews then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ChinaNews not working


2. Fix ChinaNews Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ChinaNews be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ChinaNews not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ChinaNews may not be able to connect to the Internet when running in the background.

Reported Issues